Recenze společnosti Online Pound Store

Hi there, Thank you for your feedback, and I am sincerely sorry for the confusion and frustration caused by your order! I want to reassure you that this was entirely due to an unexpected stock sync error in our system, not an intentional price markup. Our system was showing zero stock for the twin packs, even though our warehouse physically had them available. We price our twin packs lower specifically to save our customers money, so it is completely understandable why this looked unfair on your end. As soon as we realised what happened, we immediately: 1. Corrected our stock levels so the twin packs are back available at their regular lower price. 2. Issued a refund for the price difference directly to your account so you only pay the cheaper twin-pack rate. We deeply apologise for the system mix-up, but we hope the refund resolves things fairly for you. If you need anything else at all, please feel free to reach out to our team directly! Kind regards, OPS

Hi, Thank you so much for the 4-star review and for taking the time to share such detailed, constructive feedback. While our packing team focuses on tight, secure packing to prevent movement in transit, separating scented cleaning chemicals from food items is standard practice that should have been followed here, especially across a two-box delivery. I have passed your exact feedback directly to our warehouse and dispatch management team so we can review our packing guidelines and retrain our team on item separation. We really appreciate you bringing this to our attention so we can improve, and we hope to deliver a flawless 5-star experience for you on your next order! Kind regards, OPS

Hi Angie, We're sorry to hear that you still haven't received your order. A member of our team has reached out to you with an immediate resolution. Please reply at your earliest convenience. For any future issues or questions, please feel free to contact info@onlinepoundstore.co.uk or call us on 0161 817 5113. Kind regards, OPS