Recenze společnosti Online Carpets

Good afternoon, Thank you for taking the time to leave feedback following your recent order experience. We are sorry to hear that your experience did not go fully as expected. We have rigorous processes in place within our warehouse to ensure all flooring is cut to the correct specifications, and we are disheartened to hear that, on this rare occasion, this did not happen. We are committed to continuously reviewing our processes to help prevent similar situations from occurring in the future. From our previous communications, we can see that we offered to collect and replace the piece in question or alternatively provide an additional piece along with the necessary spray as requested. We can also see that this was delivered on 10/06/2026. We can see that we have remained in regular contact and worked towards what we believed was a suitable resolution, so we are disappointed to hear that you are still not fully satisfied. Your feedback and the details of your experience have now been passed to our Customer Care Team for further review. Kind regards, Jenny Online Carpets

Good morning, Thank you for taking the time to leave your review. We are sorry to hear that your experience has not fully met expectations and that you have been left feeling disappointed. All of our flooring is cut, rolled, and wrapped in our warehouse, complete with an inner cardboard tube to help prevent damage during storage and transport. Having checked our records, we cannot see any written correspondence advising us of any issues following your delivery. We are keen to learn more about your experience so that we can begin a full investigation and work towards a satisfactory resolution. A member of our Customer Care Team will be in contact with you shortly. Kind regards, Jenny Online Carpets