Camino route we chose was amazing, scenery outstanding. Having our suitcases transported for us and always there when we arrived at our next destination was a bonus. Places we stayed in were...
Some of our hotels were far away the the trail. For example, antolin would be nice in the summer, but in October it was cold and windy,. We had to take a cab to get closer to the trail.
Katherine
Follow the Camino
6 years ago
Thank you so much for your feedback! We aim to secure accommodations as close to the trail as possible but are unfortunately limited lack of infrastructure in some small towns. If you do decide to return to the Camino, we are able to offer a package in hostels along the French Way.
Extremely difficult to get a response by phone or by email.
Charged half the accommodation cost for a cancelled night even though the booking was still provisional
Our transfer from Los Arcos was...
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Katherine
Follow the Camino
6 years ago
Thank you for taking the time to let us know about your experience. I am sorry to hear of the difficulty you encountered.
We have been trying to communicate with your group leader to hopefully come to a full understanding of what happened. We hope to improve the situation so that you will come back to us again.
Kind Regards,
Katherine
We were promised a pick up /collection in Los Arcos which did not materialise - when we enquired we were told to get the bus. - took 2 days to get a response.
We had to reduce our trip by 1 day...
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Katherine
Follow the Camino
6 years ago
Hi Margot,
Thank you for taking the time to let us know about your experience. I am sorry to hear of the difficulty you encountered.We have been trying to communicate with your group leader to hopefully come to a full understanding of what happened. We hope to improve the situation so that you will come back to us again.Kind Regards,
Katherine
We used 'follow the Camino' services right from the start. Viktorija had helped us to make our minds, and to pick the right trek for us, by providing a lot of valuable info. All the rest arranged...
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Recenze produktu
Datum nákupu: 07/10/2019
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Důvěryhodný zákazník
6 years ago
Accommodation was better than expected and baggage transfers worked perfectly.
This is the second time we have gone with Follow the Camino and the first time was fabulous. This time we felt that once our initial deposit was paid, it was very difficult to get the support we...
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Katherine
Follow the Camino
6 years ago
Hi Mary,
We are so sorry to hear this trip with us did not go as smoothly as your first experience. We would very much like to talk with you further to get a full understanding of the situation and see how we can best help and improve our services. We really appreciate your continued business and would love to find a solution so that you may travel with us again in the future.
Our team has reached out to you and we hope to hear from you again.
Kind Regards,
Katherine
The information about hotels, how to find them, where they were, whether they expected our group... was horrible.
Silvia
Follow the Camino
6 years ago
We are disappointed that you found the info on the vouchers was insufficient. We have been in contact with your group leader to answer any questions or concerns after the trip as you were a large group. We have recently launched a Follow the Camino app which will allow clients to follow the route via GPS in real-time as well as send us their live location.Thank you , Silvia
If you’re considering a journey on the famous Camino de Santiago, you’ve come to the right place! Our Camino experts have a wealth of experience and have been planning walking and cycling holidays for our loyal customers for over a decade.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
If you’re considering a journey on the famous Camino de Santiago, you’ve come to the right place! Our Camino experts have a wealth of experience and have been planning walking and cycling holidays for our loyal customers for over a decade.
