Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Niseko Portfolio Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/niseko-portfolio | Feefo

Zobrazení všech 243 recenzí

Důvěryhodný zákazník

3 months ago

Datum nákupu: 25/01/2025

Super efficient and friendly

Recenze produktu

Důvěryhodný zákazník

4 months ago

Datum nákupu: 06/02/2025

Recenze produktu

Důvěryhodný zákazník

4 months ago

Datum nákupu: 30/01/2025

Recenze produktu

Nikki G

Boston, MA, USA

4 months ago

Datum nákupu: 27/01/2025

Co říká Nikki G o Niseko Portfolio:

Villa Rusutsu was great!!

Staff was really great!! Everyone at Villa Rusutsu, Aiden and Anna at North Point Lodge in Niseko and Emilie really went above and beyond for us- our trip was amazing!

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Nicole, Thank you for your incredible review! We’re thrilled to hear that our team, including Aiden, Anna, and Emile, helped make your trip amazing. It’s wonderful to know that everything was convenient and that you felt well taken care of throughout your stay at both Villa Rusutsu and North Point. We truly appreciate your kind words and look forward to welcoming you back for another fantastic experience! Best regards, The Niseko Portfolio Team

Recenze produktu

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Nicole, We’re so happy to hear that you had a fantastic stay at both Villa Rusutsu and North Point! It’s great to know you found the villa spacious, the dining experience delicious, and the skiing in Rusutsu to be the best in Hokkaido. Thank you for your helpful tips for future guests about reservations and the shuttle service, we’re sure they’ll appreciate it. We’d love to host you again on your next trip! Best regards, The Niseko Portfolio Team

Důvěryhodný zákazník

4 months ago

Datum nákupu: 24/01/2025

Slightly complicated check-in since they forgot to leave our key on the counter as we agreed on.

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear R******* Thank you for your feedback. I’m sorry to hear that there was a mix-up with your key at check-in. That’s certainly not the smooth arrival experience we aim for. We appreciate your patience and will make sure to improve our process to prevent this from happening again. We hope the rest of your stay was enjoyable and that we can welcome you back for a seamless experience next time! Best regards.Villa Rusutsu Team

Recenze produktu

Emile Crovisier WA

Niseko Portfolio

4 months ago

Thank you for your review! We're glad you enjoyed the location and the overall cleanliness of the property. However, we truly appreciate you bringing the missed wrappers to our attention—this is not up to our usual standards, and we will be addressing it with our housekeeping team to ensure a more thorough check moving forward. We hope to have the chance to welcome you back for an even better stay next time!

ILIE Sergiu

4 months ago

Datum nákupu: 03/02/2025

Recenze produktu

DIGNON Julie

Margaret River Western Australia

4 months ago

Datum nákupu: 22/01/2025

Co říká DIGNON Julie o Niseko Portfolio:

Hangetsu Niseko Portfolio

All round was a great holiday experience and great service.

Recenze produktu

Jan

New Zealand

4 months ago

Datum nákupu: 31/01/2025

Recenze produktu

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Jan, Thank you for sharing your experience. We’re glad you enjoyed the location, but we’re sorry to hear that the noise from the main house affected your stay. We understand how important a peaceful environment is, and we appreciate your patience while our team worked to address the issue. Your feedback is invaluable, and we’ll make sure to improve the clarity of our property descriptions to set better expectations. We truly appreciate you staying with us and hope to welcome you back for a smoother experience in the future. Best regards, The Niseko Portfolio Team

Důvěryhodný zákazník

4 months ago

Datum nákupu: 07/02/2025

booking process is very easy, staff at check in was very friendly and professional. guest services was very responsive all the time - very helpful

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear D*****, Thank you for your kind words! We're so glad to hear that you had a smooth booking experience and that our team made you feel welcome at check-in. It’s also wonderful to know that our guest services team was able to assist you promptly throughout your stay. We truly appreciate your feedback and hope to host you again in the future! Best regards, The Niseko Portfolio Team

Recenze produktu

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear D****, Thank you for sharing your detailed review! We’re happy to hear that you enjoyed the excellent location of Kiseki and found it convenient for getting to the gondola, restaurants, and shops. We appreciate your feedback regarding storage and the futon setup—this helps us continue to improve the guest experience. It’s great to know that you found the kitchen well-equipped and enjoyed the cleanliness of the property. We also really appreciate your kind words about our team—it's wonderful to know that we were able to assist you throughout your stay. We’d love to welcome you back to Niseko again soon! Best regards, The Niseko Portfolio Team

HUDSTON Mark

Perth Australia

4 months ago

Datum nákupu: 06/02/2025

Co říká HUDSTON Mark o Niseko Portfolio:

Awesome, great staff and service

The staff were friendly polite and caring going out of their way to make sure we were looked after.

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Mark, Thank you for your fantastic review! We’re so happy to hear that you had an awesome stay at First Tracks and that our team made such a positive impression. It’s our pleasure to go the extra mile to ensure our guests feel cared for. We truly appreciate your kind words and hope to welcome you back for another amazing stay soon! Best regards, The Niseko Portfolio Team

Recenze produktu

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O Niseko Portfolio

Our vision is to provide the greatest possible variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We aspire to become the most trusted, simple & inspirational property management brand in Niseko.

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+818060948047

37-89 Aza-Kabayama, Kutchan-cho, Niseko, Abuta District, Hokkaidō, 044-0081, Japan

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Niseko Portfolio

Villa RusutsuVíce recenzí pro tento výrobek (35)Prohlédnout si stránku výrobkuAll good except the breakfast, which was underwhelming (e.g, no fruits, cold scrambled eggs)

North Point LodgeVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobku

HangetsuVíce recenzí pro tento výrobek (15)Prohlédnout si stránku výrobkuLoved staying at the Hangetsu and look forward to coming back next year!

Villa RusutsuVíce recenzí pro tento výrobek (35)Prohlédnout si stránku výrobkuStaff was excellent!! Everything was very convenient. I definitely recommend having dinner at Villa Rusutsu- which needs to be booked in advance so make sure you inquire about that early- it was...Přečíst vše

Villa RusutsuVíce recenzí pro tento výrobek (35)Prohlédnout si stránku výrobkuLocation is great. Quite clean since it's new, but we did find old candy bar wrappers under our bed from the previous guests.

HangetsuVíce recenzí pro tento výrobek (15)Prohlédnout si stránku výrobkuExcellent, we loved this accommodation and service to the slopes and shopping trip. A fabulous holiday.

Cisco MoonVíce recenzí pro tento výrobek (7)Prohlédnout si stránku výrobkuThe location was great. The biggest issue for us was that we were in an appt under the main house which we did not know about, the website does not tell you this. The sound proofing was AWFUL. We...Přečíst vše

KisekiVíce recenzí pro tento výrobek (16)Prohlédnout si stránku výrobkuKiseki is located at Upper Hirafu, location is excellent, within walking distance to the gondola (about 10 to 15 mins) -. 5 to 10 mins walk to restaurants, supermarkets, convenience stores, and bars....Přečíst vše

First TracksVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuGreat location, we loved the apartment, it serviced our needs, was clean and spacious, close to the lifts effectively ski in ski out, would book again.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?