Thank you for taking the time to leave us a review. If you ever need us, we're here to help. Team NextGen
1
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
I chose NextGen because they offered a comprehensive and overall very competitive insurance package for my phone and they had a good rating. The whole process of taking out insurance with them was...
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Alan
Cycler
6 years ago
Thanks for taking the time to leave us a review, we really appreciate it. We'll continue to do our best to meet the standards that you've experienced so far. We're here to help at any time, just head on over to the Customer Area, reach out on Social Media or give our team a call. Thanks, Team NextGen
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Really good people
Great help when I needed it, thanks
1
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Easy to use
1
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Impressed
Already have cover for iPhone and Smashed screen- was sorted in 2 days, really impressed so just covered my MAC too
1
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Service has no issues so far
Straight forward to set up and register. Simple
1
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
The lady that i spoke to was very helpful and i would recommend
Good
1
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PP
Philip Perks
Ověřeno Feefo
6 years ago
Co říká Philip Perks o Cycler:
Easy to negotiate the platform . Well explained info .
Efficient.
Alan
Cycler
6 years ago
Thank you for taking the time to review your experience with us. If you need anything at anytime, just head on over to the Customer Area on our website or get in touch via our contact form. Thanks, Team NextGen
1
Sdílet
TC
Trusted Customer
Ověřeno třetí stranou
6 years ago
Co říká Trusted Customer o Cycler:
Don't bother going for the Instant Cover!
I had to buy new insurance as my old policy was running out and was looking expensive to renew. So I had to get instant cover from Next Gen to make sure my...
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Alan
Cycler
6 years ago
Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right.
We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim.
We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen
1
Sdílet
TC
Trusted Customer
Ověřeno třetí stranou
6 years ago
Co říká Trusted Customer o Cycler:
Thankfully I was able to get a replacement phone to tide me over while waiting for the insurance claim to process, as I started the claim process about 3 weeks ago and still absolutely NOWHERE near...
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Alan
Cycler
6 years ago
We're really disappointed to read this review because as we've advised over the telephone and on several occasions, unless you pay the policy excess we cannot progress your claim. We've attempted to call, e-mail and chase the payment repeatedly. Please do get in touch if you'd like to progress your claim. Thanks, Team NextGen
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
