J**** & E*****. I'm really sorry that you were disappointed with our communication. We do, of course, try to keep the buyers updated while remembering that an estate agent's no. 1 responsibility is to our vendor. Mr & Mrs L****** have given us a very positive feedback on Feefo. We will, of course, review the file notes and try to learn from your transaction. From a brief glance I can see that we did have numerous conversations with yourself and with your financial advisor Pete Simpson. I wish you every happiness in your new home. Kevin Newby