Thank you for your feedback. We sincerely apologise for any inconvenience you feel you experienced during your property purchase. We strive to provide timely and effective communication to all our clients, and we regret that you feel this was not your experience on this occasion.
We understand that there were delays in receiving documentation packs from other parties in the chain, which unfortunately impacted the timeline. However, we made every effort to keep you informed and regularly chased the seller's solicitor for updates.
We value your feedback and will use it to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Kind regards,
Nicky
Myers & Co Solicitors