Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

My Cruises Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/mycruises | Feefo

Zobrazení všech 1,895 recenzí

Jeannette Bunn

Mt Martha V

5 years ago

Datum nákupu: 28/07/2019

Co říká Jeannette Bunn o My Cruises:

All contact with your people was met with a pleasant and knowledgeable

All questions and general contact were met with friendly/knowledgeable people on the first call.

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Marilyn Boundy

5 years ago

Datum nákupu: 22/07/2019

Co říká Marilyn Boundy o My Cruises:

NCL Las Vegas to Panama

They didn’t live p to my expectation regarding g my recent enquiry to a very new published deal. Disappointed

Charlene

My Cruises

5 years ago

Hello Marilyn, Thank you so much for your feedback and we sincerely apologise for the disappointment this has caused you. We passed your feedback to our Cruise Leaders and they have advised that they are trying to get in touch with you to further discuss your concern. Feel free to let me know your best contact number and a time that would suit you and I can ask that they call you directly. We will also take your feedback into account to ensure that our services and process are improved for a more seamless booking experience in the future. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. Kind regards, My Cruises.

Marilyn Boundy

5 years ago

Hi Charlene My phone no. +61 418303955 Thanks Marilyn

Charlene

My Cruises

5 years ago

Hello Marilyn, Thank you so much for your prompt response. We passed your information to our Cruise Leaders and asked them to prioritise your call. If you have any further issues hearing from them, please don’t hesitate to let me know. Also, kindly remove your contact number on the review for security purposes. Kind regards, My Cruises.

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Robert Heyward

5 years ago

Datum nákupu: 23/09/2019

Co říká Robert Heyward o My Cruises:

Generally staff are quite good and responsive to our requests. They try to do their best for us.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 31/10/2019

So far, the experience has been very good & the customer service rep has been very efficient.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 13/09/2019

The person I spoke to where helpful and patient with me.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 26/07/2019

Very helpful with tailoring my booking requirements

Tabatha has been very helpful and has gone out of her way to make sure we have all everything we've requested into our booking. Only small issues when trying to pay, this was sorted by the team.

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Michael

Newcastle

5 years ago

Datum nákupu: 07/10/2019

Co říká Michael o My Cruises:

Heather was extremely helpful. Very easy to contact and communicate with.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 03/09/2019

Booking, payment and delivery of paperwork very efficient and communication

Efficient service and communication

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 28/06/2019

Very satisfactory

Pleasant people to deal with

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 30/06/2019

Great experience can’t wait to travel.

Very helpful and easy to talk to. Worked out my needs.

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Neobdržel/a jste pozvánku k recenzi?

O My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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