By making us aware of all the flight options available, not just the earliest flight that wiped us out for the first day. We found out later that there was a better timed flight that most guests were...
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Alexander
Mundy Cruising
4 years ago
Many thanks for your comments and taking the time to discuss your cruise in more detail with my colleague Helen. I’m very sorry to hear that the trip was disappointing and I wanted to let you know that I will pass on your feedback to Regent informally so that they are aware. I also wanted to say sorry that the flight times Regent offered weren’t the most convenient. If we are able to help you with any future travel we’ll ensure you’re aware of any and all available flight options.
Your sincerely
Alex Loizou
Director of Sales and Marketing
Recenze produktu
Datum nákupu: 14/09/2022
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Důvěryhodný zákazník
Ověřeno Feefo
4 years ago
This was our first experience of trying to book a cruise and they talked us through the options and really held our hands to make sure we got what we wanted
Always an excellent, personal service. Comforting also to know that there is a 24 hour help line for emergency use wherever you are in the world - and which works!
We have used Mundy Cruising for all of our cruise holidays over the years - now close to 15 years. They provide an excellent all round service being very knowledgeable and responsive. I have no...
Great firm for booking cruises. Real personal service and they are terrific at dealing with changes and queries. Particularly helpful with rebooking cruises through the COVID pandemic which has won a...
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.