Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

MSL Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/msl | Feefo

Zobrazení všech 2,331 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 11/03/2016

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mr Levent Cerrah

L9ndon

7 years ago

Datum nákupu: 17/06/2017

Co říká Mr Levent Cerrah o MSL:

They deal my case quickly and sort my car repair and courtesy car sorted at sameday and there was a specific staff to deal with my case and she was informing me every single step of my case

MSL Quality Team

MSL

7 years ago

Dear Mr Cerrah

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mr Richard Crawford

7 years ago

Datum nákupu: 05/01/2016

Co říká Mr Richard Crawford o MSL:

Had to chase for progress

Ok but not kept informed as to progress

MSL Quality Team

MSL

7 years ago

Dear Mr Crawford

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your

experience.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 25/06/2017

They are very rude

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience

.MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mr Philip White

7 years ago

Datum nákupu: 17/05/2017

Co říká Mr Philip White o MSL:

Poor communication and knowledge of customer details

MSL Quality Team

MSL

7 years ago

Dear Mr White

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience

.MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mr Graham Peake

7 years ago

Datum nákupu: 22/03/2017

Co říká Mr Graham Peake o MSL:

Excellent service from start to finish. Thank you.

MSL Quality Team

MSL

7 years ago

Dear Mr Peake

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mrs Lisle Pugh

7 years ago

Datum nákupu: 09/05/2017

Co říká Mrs Lisle Pugh o MSL:

Not first class

Came and looked at damage and said they would be in touch to arrange collection. I waited for a week with no follow up call, so I had to call to check they hadn't forgotten. It turned out the problem...

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MSL Quality Team

MSL

7 years ago

Dear Mrs Pugh

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 17/03/2017

Advisors are irresponsible no one knows what to do

MSL Quality Team

MSL

7 years ago

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mrs Joanne Allen

East Grinstead

8 years ago

Datum nákupu: 07/07/2016

Co říká Mrs Joanne Allen o MSL:

I was lucky to have Louise Ford as my contact, excellent service.

Louise Ford dealt with my claim. She worked extremely hard on my behalf and kept me informed on a regular basis. It helps having one contact throughout the process, which dragged on due to the...

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MSL Quality Team

MSL

7 years ago

Dear Mrs Allen

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Mr Idris Patel

8 years ago

Datum nákupu: 15/06/2017

Co říká Mr Idris Patel o MSL:

Tracy was brilliant in all areas but hire company will not use again

Very poor service on the company were the hire company used not professional and rude will not use the hire car company again

MSL Quality Team

MSL

7 years ago

Dear Mr Patel

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom

Proč věřit recenzím Feefo?