We're sorry to learn of your disappointment with our service. We have reviewed the details and see that the original quote produced was a salvage rather than scrap quote. To receive this higher value, the car must be supplied complete and intact. When the recycling centre telephoned you to discuss the quote, you disclosed that the car had been partially dismantled. Though you confirmed that the parts would be supplied, the condition of the car no longer met the criteria and this was discussed with you. A new quote was produced which you were under no obligation to accept. We see that the car was purchased at the revised value,indicating your acceptance. As Motorwise is the introductory service and not the purchaser, we are unable to influence the offered amount. We hope this satisfactorily explains the situation.
