Recenze společnosti Mococo

I purchased a Pandora silver charm from Mococo and received it on 17 October. The item arrived chipped and clearly faulty. I emailed customer service immediately on 17 Oct, and they completely ignored me. They only responded after I left a negative review online on 24 Oct. Their response was to blame policy and demand I return the item so they can send it to Pandora for “inspection", even though I already sent them detailed photos showing how the charm was chipped and faulty. I am leaving the UK on 27 October and explained that I do not have time for this unnecessary process. Instead of offering a simple discount compensation or refund, they insisted on making the customer deal with the inconvenience caused by their defective product. They even suggested I involve friends or family to help while I am abroad. Mococo has shown zero accountability, poor customer service, and no respect for UK consumer rights. They delay, push responsibility away, and only care once their reputation is threatened, and only care about their company's profit. I strongly advise buying directly from Pandora, where faulty items are handled quickly and professionally, not with excuses and disregard like this. The worst shopping experience I have had during my entire time in the UK.