sent the wrong items, on correct items corners damaged. took two weeks for the correct item to turn up. Not great communication from the team checking in.
Mocka Customer Service NZ
Mocka New Zealand
7 years ago
Thank you for your feedback, we are very sorry you may have had a different experience to the majority of our customers. We are constantly looking for ways to improve our products and service and we will definitely take this on board.
Hi, your web page was very easy to get around, the ordering was also easy, the steel trolley was delivered in days and my nephew just loved it ,and it's New Zealand made!
I love the mocka website. Such awesome products and our go to for kids birthday and Christmas presents. Easy site to navigate and always excellent quality products.
I ordered four chairs. Unfortunately, when they arrived, they had been damaged in transit (all slightly chipped in the same place). I contacted customer services and they arranged pick-up of the...
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Recenze produktu
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 10/06/2017
They informed me when out of stock came back and were prompt in delivery
Fast delivery and easy transaction. Our highchair came with a bar that has a dent and was crooked, contacted customsr service and within 3 days they have sent a replacement for the part. Excellent...
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
