Service was excellent., receiving order within 48 hours. Inquired regarding size and received helpful friendly and accurate advice,
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm so pleased that we were able to offer helpful advice regarding the sizing of your item and that you found the service to be excellent. I hope that you will continue to enjoy shopping with us again soon.
Lois
Mint Velvet
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Excellent friendly service
Excellent friendly service all round especially when having to return one of the items as it didn’t fit and forgot my paperwork but was able to use my email
Mint Velvet
Mint Velvet
6 years ago
Thank you for your lovely feedback. It's great that you have enjoyed your recent shopping experience with us and I hope that you will shop with us again in the near future.
Lois
Mint Velvet
0
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
I liked how the price of items on the website was converted to US dollars. The clothing was well described and photographed. The purchase arrived surprisingly very quick!
0
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
As above
Easy to order. Picked up in store and delighted with my purchase of 2 dresses. Very stylish
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm so pleased to hear that you found the ordering process easy and that your order arrived into store in good time. I hope that you love wearing your new purchases and do get in touch if we can ever be of any assistance in the future.
Lois
Mint Velvet
0
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CS
Chris Stearn
Ověřeno Feefo
6 years ago
Co říká Chris Stearn o Mint Velvet:
Excellent online service
0
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MH
Mrs gill Holmes
Ověřeno Feefo
6 years ago
Co říká Mrs gill Holmes o Mint Velvet:
Dress was damaged when arrived
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm so sorry to hear that your dress arrived faulty and I appreciate that this is extremely disappointing. We would be keen to look into this further for you, so if you are able to get in touch with us at customercare@mintvelvet.co.uk with some details of the damage, that would be helpful.
Frankie
Mint Velvet
0
Sdílet
RW
Rebecca and oliver Wilkinson
Ověřeno Feefo
6 years ago
Co říká Rebecca and oliver Wilkinson o Mint Velvet:
great service but next day doesnt mean next day if you order Thursday eve
I ordered on Thursday evening and selected next day delivery option to get my clothes before heading off on holiday. At no point did it mention that the delivery would not arrive until Monday. Love...
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Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm ever so sorry that the delivery information was not made clear at the time of ordering. All orders do have to be placed before our 6pm cut off time to ensure next working day delivery. Any orders placed after 6pm on a Thursday then cannot be delivered until Monday. I do apologise for any disappointment caused on this occasion and if we can be of any assistance in the future, please do call us on 0345 456 2200.
Lois
Mint Velvet
0
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
My granddaughter will love her new clothes!
Excellent speedy service.
0
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Not quite as expected
Great service and very fast delivery.
0
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HS
Hannah Shipway
Ověřeno Feefo
6 years ago
Co říká Hannah Shipway o Mint Velvet:
Good design
lovely quality of fabric and beautifully cut dress. I’d love to see this dress available in a plain colour too.
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm so pleased to hear that you love your new Nora Swan Midi Shirt Dress and I will certainly pass your comments onto our Buying Team regarding the plain colour. I hope that you will continue to enjoy shopping with us again very soon.
Lois
Mint Velvet
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
