Fast despatch of online order, and I was impressed by speedy refund on an item that was too big. Beautiful dress is well made, and packed. Very pleased
MV were swift to respond and honour a discount I had lost. Love the boots, fit well, pricey but a special treat!
Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback. It is wonderful to hear that we were able to honour your discount on the beautiful Debbie Black Leather Boots and I hope that you love wearing them. If we can ever be of any help in the future, please do not hesitate to get in touch.
Lois
Mint Velvet
Customer service was excellent. A replacement for the wrong size was sorted on the phone efficiently & in a very helpful friendly manner. Also appreciate the minimalist packaging.
Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback. I am so pleased to hear that we were able to get this resolved for you so efficiently and I do hope that you will continue to enjoy shopping with us again soon.
Lois
Mint Velvet
Very frustrating to collect and order and be told it hadn’t arrived - whenh
Message informing me online item had arrived fir pick up, sales assistant said he hasn’t. She checked and still said it hadn’t arrived. I insisted it was and she eventually attired with my ordered...
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Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback. I'm ever so sorry to hear about your experience when collecting your recent order and please be assured that I will contact the store, to ensure that they check thoroughly for parcels upon collection. I do hope that you enjoy wearing your beautiful new Evie Cream Ballet Pumps and if we can ever be of any assistance at all, please do get in touch.
Lois
Mint Velvet
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
