Recenze společnosti MESCIUS inc.

Hello Hansulrich,Thank you for your feedback! I'm sorry you've had a negative experience with our team. I took a look at the cases linked to your account, but I was only able to find one case from last Thursday that was answered about 4 hours after it was posted. Perhaps the notification email did not make it to your inbox?If you have cases submitted under a different email please let me know and I will be happy to look into them for you and move them along if something has happened on our end and they are not being responded to! You can email me directly at alec.gall@grapecity.com if you'd prefer to send that information over a private channel.

Hi again Hansulrich, Sorry to double-reply, but I noticed a bit of a misunderstanding from our support engineer in that case I mentioned previously, so I responded to your case myself with some more information that I think will clear up the confusion for you. Regards, Alec

Thank you for your feedback! I'm glad you had a good experience with our team, and I'll let Bo know that he had a positive impact on your experience. :)

Hi Daniel, I apologize for the frustration in getting your project working. I took a look at the cases associated with your account and while the agents assigned to your cases haven't had a chance to update them yet, it looks like the developers responded to our internal cases this morning to let us know that there are bug fixes in the works to address both issues. :) The developers provided a temporary workaround option for one of the issues as well if you would be interested in that. I will update your cases with more information momentarily and I will also let you know when the fixes are deployed and available.

Hi Barry, I'm glad you had a great experience with our team. Thank you very much for your feedback, we really appreciate it!

Hi David, I apologize for the confusion in selecting which one of our products to use. I will pass your feedback on to the product team. I'm glad you were able to conclude that ARJS is a good solution for your use case though! When you purchase a license for ARJS, you are actually entitled to a year's worth of major/minor updates, so with your ARJS 2.1 license, you should be able to use ARJS 2.2. :)

Hi Jayesh, Looking through your case history it looks like our agent misunderstood your question. I apologize for the misunderstanding, and someone from our sales team has reached out via email to resolve this for you!