Reply to my messages about the broken tub of protein I received. I've sent 4 email now. I did get a reply from Ella after a couple of emails but now she has gone silent despite me providing what she...
Great product, absolutely terrible customer service. Tub was broken in transit & leaked everywhere in the box, wouldn’t reply to my emails until I threatened to contact my credit card to complain....
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Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
We're glad this was resolved via email to our customer service department.
Thanks Team MX
Recenze produktu
Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
We're glad this was resolved via email to our customer service department.
Thanks Team MX
Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
We're glad this was resolved via email to our customer service department.
Thanks Team MX
My experience with ordering Matrix whey protein powder is always good, I never have negative feedback too post about and Vanilla protein powder made with milk & mixed with biscoff spread is real good...
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
