Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ManyPets Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/manypets-uk | Feefo

Zobrazení všech 79,992 recenzí

Derek

1 year ago

Datum nákupu: 02/11/2023

Co říká Derek o ManyPets:

Good policy

Good policy but could not find the link to update the policy details and waited an hour on the phone before giving up

Jessica

ManyPets

1 year ago

Hi Derek, Thank you for taking the time to leave your review with us. We're sorry to hear you've been experiencing a delay with the phones. We have all available members of our Customer Support team taking calls so we can reduce the wait time as much as possible. Please do feel free to reach out to us via phone or email if you need us, and we'll be more than happy to help where we can. All the best, The ManyPets team

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Důvěryhodný zákazník

1 year ago

Datum nákupu: 17/10/2023

very caring staff. always there to help. made me feel at ease when my cat was poorly

Jessica

ManyPets

1 year ago

Hi there, Thank you for taking the time to leave your review about your experiences with us. We're pleased to hear that our team have been so caring and thoughtful when you've needed our help. We're a company filled with pet owners and can truly appreciate how distressing it is when your loved pet is unwell. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

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Tracy

1 year ago

Datum nákupu: 03/11/2023

Co říká Tracy o ManyPets:

Excellent service

Jessica

ManyPets

1 year ago

Hi Tracy, Thank you so much for taking the time to leave your review with us. We're thrilled to hear you have been happy with the services that we have to offer. Please don't forget to check our website's Perks page for exclusive offers for ManyPets customers. All the best, The ManyPets team

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Ted

1 year ago

Datum nákupu: 02/11/2023

Co říká Ted o ManyPets:

Never had a problem when speaking to them always polite and helpful, questions answered professionally and without any fuss.

Jessica

ManyPets

1 year ago

Ahh, thank you for your kind words, Ted. We're thrilled to hear you have been happy with the service we have to offer our customers. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

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Sophie

1 year ago

Datum nákupu: 31/10/2022

Co říká Sophie o ManyPets:

Terrible Customer Service

We have been trying to get through to Many Pets for several weeks for an explanation as to why they keep trying to take 9 separate payments of our monthly premium in one day. This amounts to over ...

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Sadie Caswell

ManyPets

1 year ago

Hey Sophie, Thanks for your feedback. I'm so sorry you've had a hard time getting through to us. We receive such a large volume of emails and calls which can sometimes take us a while to get through, we promise we're not ignoring you and we've hired over 100 new team members to help speed things along. We're sorry for the delay. I've arranged a call back for you so you can discuss your options and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

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William

Dreghorn Ayrshire

1 year ago

Datum nákupu: 05/11/2023

Nahraná média

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Co říká William o ManyPets:

Everything went very smoothly when purchasing insurance for mash my dog

Jessica

ManyPets

1 year ago

Oh my gosh! Mash, you're simply adorable! Thank you for sharing your review and the wonderful picture of your beautiful Mash! We're pleased everything went smoothly when selecting and setting up a policy. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Důvěryhodný zákazník

1 year ago

Datum nákupu: 05/11/2023

Easy to set up

They explained about previous conditions very well compared to other sites and have given me peace of mind

Jessica

ManyPets

1 year ago

Hi there, Thank you for taking the time to leave a review about your recent policy purchasing experience. We're pleased to hear that the information regarding our policies was laid out well and that you were able to buy a policy confidently to get that much-wanted peace of mind when ti comes to our family pets. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Jacquie

Norwich

1 year ago

Datum nákupu: 02/11/2023

Co říká Jacquie o ManyPets:

Great customer service

I wasnt able to complete my purchase on line so called customer services. Man I spoke to could not have been more helpful. Top marks to him.

Jessica

ManyPets

1 year ago

Hi Jacquie, Thank you so much for taking the time to leave a review about your recent policy purchasing experience. We're sorry to hear that you couldn't complete your purchase online; however, we're thrilled our brilliant Customer Support team were able to help out! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Stephen

1 year ago

Datum nákupu: 02/11/2023

Co říká Stephen o ManyPets:

Typically British Rip Off

I spent 4 Days,each time on hold for up to 2 hrs on one occasion and cut off after a wait of 35 mins on another! This was just to change my date of D/D from the 2nd of each month to the 8th of each...

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Sadie Caswell

ManyPets

1 year ago

Hey Stephen, Thanks for your feedback. I'm sorry you were on hold for a while, we know our phone lines ca be quite busy and we've hired over 100 new team members to help speed things up, we're so sorry for the wait. There are so many factors other than claims you've made that can impact your premium, such as Madalla's age, breed and vet prices in your area. We do everything we can to keep our prices from rising too much, and if you'd like to discuss your options to see if we have cover that's a better fit for your needs, please feel free to get in touch. Have a great day! Sadie The ManyPets Team

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Susan

1 year ago

Datum nákupu: 05/11/2023

Co říká Susan o ManyPets:

Excellent many pets

It was recommended,quick& easy to do& really good with the follow up of welcoming emails& information,thankyou very much.

Jessica

ManyPets

1 year ago

Hi Susan, Thank you so much for taking the time to leave your review about your recent policy purchasing experience based on a friend's recommendation! We're thrilled you have been happy with the experience from quote to purchase and that you were pleased with the level of information we have available. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Neobdržel/a jste pozvánku k recenzi?

O ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

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Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ManyPets

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?