Dear Patricia,
We're truly sorry to hear about your recent experience during the payments process. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced.
We are committed to improving our payment process and ensuring a better experience for all our customers.
Your comments will help us in this endeavour.
If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us directly at +44 (0)203384 7280.
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Jordan John