You failed to successfully collect our return package that you had deliver for our use at a hotel in Italy. After two weeks of trying to get you to ensure the package was collected for retune we...
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chris prescott
5 years ago
Datum nákupu: 30/01/2020
Co říká chris prescott o Luggage Mule:
The only downside was having to package the suitcase like a box destined for a warehouse or similar. However the hotel was fine with it and schedues were ok.
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Luggage Mule
5 years ago
Thank you for your review. Some couriers require soft cases or bags to be boxed in cardboard for extra security and safety. This is not always the case but it was in this case. We are happy to have been of service to you.
After placing my order In October and a number of emails to confirm delivery etc , I had to prompt luggage mule for my tags in late December, to then be told that there would be an additional charge...
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Luggage Mule
5 years ago
Thank you for your review. There were some issues with the original booking which were not picked up by ourselves until nearer the time of the shipment. We have now changed our processes to facilitate this scenario not happening again.
Having used Luggage Mule a few months ago, and had a great experience, I thought I'd use it again, this time to include Christmas presents.
Big mistake!
Despite booking the luggage to arrive...
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Luggage Mule
5 years ago
Thank you for your honest review. It is regrettable that your second experience with us was not straight forward and there were these complications. These situations are rare and we feel that the extra busy Christmas period did not help in this case. We would like to reassure you that we always do our best to resolve anything issues that do arise and would welcome your custom again.
I ordered luggage mule as I just had surgery so could not carry our holiday luggage. We had ordered for our luggage to be delivered to Paris on Dec 21st. When I printed the labels, I discovered the...
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Luggage Mule
5 years ago
Thank you for your review. In the majority of cases our services are reliable and prompt. Billions of items are moved within Europe every day and over Christmas this peeks even more. We always endeavour to quote accurate delivery times but on occasion delays can occur which are out of our sphere of control. Whenever an issue does arise we implement new procedures to try and prevent the same thing happening again. We are always improving our services for our customer.
I would not recommend Luggage Mule.
I have sent 4 suitcases from London to Barcelona and they were collected on the 13th of December and supposed to be delivered on the 19th of December.
Until now...
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Luggage Mule
5 years ago
Thank you for your review. We regret that your shipment did not run smoothly this time. There was a discrepancy in the address which needed to be reconfirmed but the couriers processes meant that the luggage was returned to it's origin. These kind of situations are rare and we do our best to make sure if something does arise that it is managed to a satisfactory conclusion.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
