Recenze společnosti Long Tall Sally

Thank you for taking the time to share your feedback. We're sorry to hear that the trousers didn't fit as expected and that the size guide didn't accurately reflect the fit. We understand how frustrating it is to have to return an item because of incorrect sizing, especially when you were hoping to keep it. Your comments regarding both the sizing guide and the cost of returns have been noted and will be shared with the relevant teams for review. We appreciate your feedback and apologise for the disappointment this experience has caused.

We've sent you over an email with all the information you need to create this return :)

We've sent you over an email with all the details you need! :)

We appreciate that this situation resulted in considerable inconvenience and disappointment, especially given the value of the items involved. The level of service you have described falls short of the experience we aim to provide, and we sincerely apologise for this. Your feedback regarding our customer support accessibility, order documentation, and sizing consistency has been noted and will be shared with the relevant teams for review. Thank you for bringing these issues to our attention.