Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Lily's Florist Australia

Zobrazení všech 24,607 recenzí

Důvěryhodný zákazník

12 years ago

Flowers never reached my friend even after confirming the address three times. Never got my…

Flowers never reached my friend even after confirming the address three times. Never got my money back either...$70 wasted! and a very disappointed friend!

Lily's Florist

Lily's Florist Australia

12 years ago

I am so sorry about this i have called you and spoken to you on the phone and hopefully we have resolved the confusion. I have provided your refund and i truly apologize that it took so long to get resolved. This is not the service we wish to provide so i appreciate your comments. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

Datum nákupu: 19/12/2013

Důvěryhodný zákazník

12 years ago

Service exceeded expectatons as i was able to talk to lovely lady, relay what i…

Service exceeded expectatons as i was able to talk to lovely lady, relay what i was aiming to achieve with the flowers i was sending and wallah my wish was Lily's Florist command

Důvěryhodný zákazník

12 years ago

I selected Lily's Florist as i was initially drawn to the name as love lily as girls name but also the frangrance of this beautiful flower - they certainly didnt disappoint and also i usually only send flowers to cheer a friend in need, Lily's Florist will receive my business in the future.

Recenze produktu

Datum nákupu: 28/11/2013

Důvěryhodný zákazník

12 years ago

Service was good. The initial contact was a little abrupt but not rude. When an…

Service was good. The initial contact was a little abrupt but not rude. When an error was discovered on the delivery address and I recontacted Lily's and the staff immediately contacted the...

Přečíst další

Recenze produktu

Datum nákupu: 16/12/2013

Důvěryhodný zákazník

12 years ago

Perfect

Recenze produktu

Datum nákupu: 23/12/2013

Důvěryhodný zákazník

12 years ago

Service was excellent, very friendly and helpful

Recenze produktu

Datum nákupu: 28/11/2013

Důvěryhodný zákazník

12 years ago

When I ordered, the lady made a few mistakes in spelling ie: my name and…

When I ordered, the lady made a few mistakes in spelling ie: my name and address where the flowers were being sent to even though she repeated the correct details over the phone to me - I had to ring...

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Recenze produktu

Datum nákupu: 28/11/2013

Důvěryhodný zákazník

12 years ago

The flowers were lovely, but the card message was cut off at the end. The fill-in…

The flowers were lovely, but the card message was cut off at the end. The fill-in field on the website should be set to have a maximum number of characters so that customers can't write more than...

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Recenze produktu

Datum nákupu: 17/12/2013

Důvěryhodný zákazník

12 years ago

I requested flowers to be sent to a elderly friend of the family now residing in…

I requested flowers to be sent to a elderly friend of the family now residing in Australia. The flowers were delivered on the requested date and from the photo of her holding the bouquet it was...

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Recenze produktu

Datum nákupu: 24/12/2013

Důvěryhodný zákazník

12 years ago

I had to ring them as the internet booking functionality was playing up. The lady that…

I had to ring them as the internet booking functionality was playing up. The lady that answered her phone was very friendly and helpful

Lily's Florist

Lily's Florist Australia

12 years ago

Thank you for providing feedback about your experience with Lily’s Florist via our partner, Feefo. We truly value our customers, and are very disappointed to hear that your experience with us fell short of your expectations. We are sincerely sorry that you were unhappy with your experience with Lily’s Florist, and hope that you allow us the opportunity in the future to assist you again so we can provide you with a much higher level of service. Please do not hesitate to contact me personally for discussion on anna@lilysflorist.com.au. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

Recenze produktu

Datum nákupu: 18/12/2013

Důvěryhodný zákazník

12 years ago

Website showed the delivery as pending even after the end of the day - I'm…

Website showed the delivery as pending even after the end of the day - I'm not really sure whether the flowers were delivered the same day, although I expect that they were.

Recenze produktu

Datum nákupu: 18/12/2013

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Lily's Florist Australia

Bright Mixed Flower ArrangementDalší recenze tohoto produktuProhlédnout si stránku výrobkucouldnt have asked for a better arrangement as my dear friend always asks me to sprinkle some magic positive vibe dust on her so for the flowers to have this on them was priceless

Pink Rose, Gerbera & Lily BunchDalší recenze tohoto produktuProhlédnout si stránku výrobku

Christmas Special With VaseDalší recenze tohoto produktuProhlédnout si stránku výrobkuPerfect

Bright Mixed Flower ArrangementDalší recenze tohoto produktuProhlédnout si stránku výrobkuthe recipient was very happy with the flowers, said they were beautiful.

Bright Mixed Flower BunchDalší recenze tohoto produktuProhlédnout si stránku výrobkuThe flowers were perfect - colours bright as I asked for - I was very happy with the quality

Bright Mixed Flower ArrangementDalší recenze tohoto produktuProhlédnout si stránku výrobku

Colourful Mixed ArrangementDalší recenze tohoto produktuProhlédnout si stránku výrobkuI did not see the arrangement but was told that it was absolutely beautiful.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?