Thank you for your feedback. First, of all I’m glad so see that you received your refund shortly after your refund request was opened so we are surprised to see your review on here.
The buyers premium is paid up front to secure a property and terms and conditions are sent to all clients on the invoice where the payment details are placed. The terms and conditions were also explained to you prior to purchase. It is in our best interest to complete on the sale for both the buyer and the vendor selling the property.
In this rare instance, the sellers failed to collaborate as outlined in the agreement. As a result, and in line with our terms, we promptly issued you a full refund.
While we regret the inconvenience caused, we acted quickly to resolve the issue once it became clear the transactions couldn’t proceed. Should you wish to discuss anything further, our team is happy to assist. Please feel free to reach out to hello@letproperty.co.uk.
