Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Lekker Home Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/lekker-home | Feefo

Zobrazení všech 139 recenzí

Důvěryhodný zákazník

8 years ago

Datum nákupu: 15/02/2017

My husband and I talked about the patience, professionalism and friendliness of the delivery men for at least 5 minutes before we even commented on how nice the piece looked. They were great and...

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Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you so much for your kind note. We will certainly pass along your thoughtful words to our delivery team. We are very happy to hear that you are enjoying your sideboard and hope to see you again soon!

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 26/03/2017

Easy and quick

Heel lekker. Super quick ship and delivery.

Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you for your feedback! We are happy to hear that you received your items quickly. Hope to see you again soon!

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 31/01/2017

Amazing team and great furniture

Amazing! They were professional, courteous, and efficient. They took their shoes off outside without me even asking and insisted on setting up outside even though it was a cold and snowy day and I...

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Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you very much for your thoughtful note. We are happy to hear that you had a great experience and we will certainly pass along your feedback to our delivery team.

Důvěryhodný zákazník

8 years ago

Above feedback was for delivery of piece only...sorry, I misunderstood the link. Overall experience was fantastic. Whether I was talking to someone in store, on phone, or via email, everyone was responsive and worked really hard to help me out. When the small swatch for the fabric wasn't big enough for me to make a decision, Lekker mailed me a large swatch to help me out. We will absolutely return to Lekker for more pieces and they're now my first stop when looking for something.

Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you for taking the time to give us additional feedback! We really looked forward to working with you as well and hope to see you again soon!

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 08/02/2017

Not so good

I didn't like these towels at all. They were terrible to try and dry off with after a shower. The 2 layers of the towel don't stay together, so drying off, one layer stays still in your hand and...

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Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you for your feedback! We are sorry to hear that the 2 Tone Chambray Towels did not meet your expectations. We'd be happy to discuss this further—please feel free to reach out to us at support@lekkerhome.com.

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 27/01/2017

The color wasn't what I thought it was going to be

The pillow came in a huge box with a lot of styrofoam packaging. The color of the pillow I received looks different than the color online. I don't want to return the item because the packaging was so...

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Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you for sharing your experience and speaking with us earlier today. Please let us know if we can be of any further assistance with the return we discussed. In addition, we have passed on your feedback to our shipping team, as we agree that shipping materials should be used responsibly.

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there

8 years ago

Datum nákupu: 01/02/2017

Co říká there o Lekker Home:

First class service!

The website was so easy to use to purchase what I wanted and the customer service team was super pleasant to work with. The team went out of their way to find and acquire a product I could not find...

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Lily, Customer Service Manager

Lekker Home

8 years ago

Thank you very much for your kind note. It was a pleasure working with you and we look forward to seeing you again soon!

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 05/01/2017