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Recenze společnosti Leisure Guard Travel

Hodnoceno
Výjimečná
Služba
5
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Produkt
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hodnocení za poslední rok

Leisure Guard Travel již není aktivním zákazníkem Feefo
Zobrazení všech 4,620 recenzí
Důvěryhodný zákazník
1 year ago
Datum nákupu: 03/06/2024
Good after long intro when phone answered. Tiresome
0
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MP
Mr Clive Preece
Caerphilly
1 year ago
Datum nákupu: 06/06/2024
Co říká Mr Clive Preece o Leisure Guard Travel:
Change to policy date
Helpful call handler, would recommend this service.
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Matt
Leisure Guard Travel
1 year ago
Thank you for your feedback. I am pleased to see that you're happy with the service received and i will ensure that your comments are passed back to the advisor you spoke to. Regards Leisure Guard team
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 09/06/2024
Very good travel insurance
Easy to organise and good value
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Leisure Guard Travel Insurance
Leisure Guard Travel
1 year ago
Thank you for your feedback. We are grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation. Regards Leisure Guard Team
0
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MG
Mr Terence Gould
Sale Cheshire
1 year ago
Datum nákupu: 09/06/2024
Co říká Mr Terence Gould o Leisure Guard Travel:
Easy to use and competitive price with excellent cover provided
Excellent and policy sent to me in minutes … simple forms to complete on line and no longer than needed to be
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Leisure Guard Travel Insurance
Leisure Guard Travel
1 year ago
Thank you for your feedback. We are pleased to see that you're happy with the service received and grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation. Regards Leisure Guard Team
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 04/06/2024
The employee while i was in the phone to was rude throughout the phone call and sounded irritated and annoyed by my asking for clarification or further information on some question required for the...

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Matt
Leisure Guard Travel
1 year ago
Thank you for your feedback. I have now had a chance to review the case and i can see there were 2 calls in question - one where you contacted us and another where the advisor you spoke to had to call you back. Perhaps not explained on the call, but certainly prudent to do so now, is that we must ensure all medical information is captured fully and accurately at the point of sale. This is to ensure that your policy suits your needs by offering cover for all necessary medical conditions in the event of a claim. In order to do this, we must be a thorough as possible in this process. I can only assume that the comments in your feedback relate to the advisor asking for clarification on your answers to several of the medical screening criteria questions. We do this not just as a regulatory requirement, but also to make sure that we capture all relevant medical information. Failure to do so could potentially have a detrimental affect on any future claims. I suspect that a contributing factor for asking for further clarification was that there was some conflicting or contradictory medical information given when the advisor was going through the medical questions that necessitated the advisor to investigate further. Due to the regulatory nature of this process, i accept that it is often not a quick one, but based on the review of the call in question, i cannot agree with the comments made. I am satisfied that the advisor you spoke to handled your call in a manner that we would expect, which was calm and professional throughout. While i apologise if this was how it was received, I cannot see any evidence to suggest that the advisor you spoke to was rude or showed signs of irritation. Regards Leisure Guard team
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 06/06/2024
Wonderful
Very good nice person
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Matt
Leisure Guard Travel
1 year ago
Thank you for your feedback. I am pleased to see that you're happy with the service received and i will ensure that your comments are passed back to the advisor you spoke to. Regards Leisure Guard team
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 09/06/2024
On line travel insurance form.
No problems encountered. Straight forward form to fill in on line.
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 09/06/2024
Clear and quick
0
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MP
Mr John Porter
Walsall
1 year ago
Datum nákupu: 06/06/2024
Co říká Mr John Porter o Leisure Guard Travel:
Holiday coverage
Excellent service just what we needed for our holiday
0
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Důvěryhodný zákazník
1 year ago
Datum nákupu: 06/06/2024
Good service easy to do
0
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O Leisure Guard Travel
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3rd Floor Office, 207 Regent Street, London, W1B 3HH, United Kingdom
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