We purchased this item last year at the end of season. So just got it set up for this summer's use, and so far, it works great. I like that it has handles on both sides, so it doesn't matter which...
Přečíst další
Tyler Jones
Poolsupplies.com
3 years ago
We agree! The solar reel is the ultimate time saver. Thank you so much for choosing PoolSupplies.com!
I order a can of paint fir thr pool deck and 18 days later I still don't have it. Their delivery partner FedEx stinks at managing packages as they lost the first order, pool supplies would do nothing...
Přečíst další
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Richard! According to our records, your order was pending on 5/31 and may have gotten stopped in a FedEx facility after leaving our warehouse. We would love to help you with your order. We encourage you to contact our customer support team so we can assist you with this issue. You can find them at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
RE
Richard Escobedo
3 years ago
I already did and they were no help. Told me order would be here by Saturday and iy is now Tuesday and still not here. Got an update that it was to be delivered yesterday and we are I. the same holding pattern of arriving at FedEx in FT Worth TX and holding!!!
18 days and still no paint!!! Unbelievable!!! You might consider a more dependable delivery service. Too bad Amazon doesn't have independent of your store. I would have received 17 days ago if they did.
Rachel Jennetti
Poolsupplies.com
3 years ago
According to our records, your order is on the delivery truck and should be arriving within the next 24 hours. If this happens to not be the case, we will personally ensure that this issue gets solved. Please let us know when your order arrives!
RE
Richard Escobedo
3 years ago
Your records were incorrect. The package still shows in transit and holding in FT. Worrh and has an exception mark on it. It is not out for delivery and will not be delivered today!!!
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello again, Richard! We apologize for the inconvenience. As of 6/14/23, we have fully refunded your order.
Recenze produktu
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Richard! This is not typical for orders coming from our facility. We encourage you to contact customer service at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. Thank you for your feedback!
Every product Ive ordered has been correct, and what I needed. The shipping is fast, prices are very good, and if you have questions they have answers!
Last purchase was Pool Shock, arrived just in...
Přečíst další
Tyler Jones
Poolsupplies.com
3 years ago
Thank you so much for being our customer, Barry. We work hard to meet expectations like yours and we're happy to hear we hit the mark for you. Please let us know if there is anything you have questions about!
Recenze produktu
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Enjoy your crystal clear pool!
Thank you for taking the time out to leave this great review. We work hard to meet expectations like yours and we're happy to hear we hit the mark for you.
Recenze produktu
Tyler Jones
Poolsupplies.com
3 years ago
Please let us know how it holds up! Thank you for choosing PoolSupplies.com
Datum nákupu: 04/06/2023
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
3 years ago
Fast Shipping
Tyler Jones
Poolsupplies.com
3 years ago
We take pride in our lightning fast shipping speed! Thank you for choosing poolsupplies.com!
We received a used product in an open, damaged box. please refund ASAP. I emailed your customer service with a photo and haven’t heard back.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry your order arrived in a damaged box. We want to assist you with this issue, so we encourage you to contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback, and we will be ready and willing to help!
Recenze produktu
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Adam! We are so sorry that you experienced this. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. Thank you for your feedback!
Datum nákupu: 04/06/2023
0
Sdílet
MT
Michaela Thaxton
Ověřeno Feefo
3 years ago
Co říká Michaela Thaxton o Poolsupplies.com:
Fast shipping, quality products
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for the great review, Michaela! Please let us know if you have any questions for us!
Received my order missing the charging cable and with a second piece broken.... After 5 days I received a response to contact the manufacturer. Poolsupplies does not actually warrantee anything or...
Přečíst další
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Matt! according to our records, your package was delivered undamaged, and we do not carry spare parts for this item, which is why you were directed to call the manufacturer. We're sorry you felt less than satisfied with your experience, and we thank you for your feedback!
MD
Matt Duemler
3 years ago
Unfortunately your records are incorrect. That is why I sent you pictures of the bent product. To spend over a thousand dollars on a product that is received damage and missing an adapter to say sorry call someone else is not good service.
Rachel Jennetti
Poolsupplies.com
3 years ago
We're sorry you feel that the service you experienced did not meet expectations. We are a small company and cannot carry every part for every product we sell, which is why, in special circumstances, we ask the customer to go directly to the manufacturer, who makes the parts that are needed to be replaced. If you have further questions about why this is, we encourage you to contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
