Really disappointed with Leekes. We have one chair with 3 feet missing, a table with a chipped plank and a chair with damage (no doubt caused by the box they came in being terribly damaged). These...
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CD
Leekes
1 year ago
Thank you for taking the time to share your feedback and please accept our sincerest apologies for the disappointment and frustration you’ve experienced. We fully understand how upsetting it must be to receive damaged items, especially after investing a significant amount in your new furniture.
We are truly sorry that our usual high standards were not met in this instance. It's clear from your message that the packaging and condition of your delivery fell well below what you should expect from us and we completely understand your concerns—not just about the product quality, but also the delay in our response.
I’ve looked into your order and I can confirm that one of our Customer Care team members took action on your account earlier today. Please be assured that your concerns are being actively dealt with and we will provide you with a detailed update as a priority. However, do feel to reach out to our Customer Care team if the need arises.
Once again, we’re very sorry for the inconvenience caused and we truly appreciate your patience while we resolve this for you.
Great communication with delivery arriving on time. When the drivers brought it though their office told them they had to deliver INSIDE the house, which obviously wasn't going to work and we had to...
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.
By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.