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Recenze společnosti Leasepoint

Hodnoceno
Výjimečná
Služba
4.9
/5
Produkt
0
/5

5

4

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1

22

3

0

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25

hodnocení za poslední rok

Zobrazení všech 155 recenzí
CL
Coveya Ltd
Bristol
4 years ago
Datum nákupu: 04/01/2021
Co říká Coveya Ltd o Leasepoint:
Simply Fantastic Service
Excellent Service from Roger and Vicky at Leasepoint. From Enquiry through to order the service and support was fantastic, would fully recommend them to anyone looking for a new car!
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Roger
Leasepoint
4 years ago
This is what we like to see! Thanks for the review Carsten, and we look forward to assisting you again soon.
1
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NL
Novex (UK) LTD
Great Bentley
4 years ago
Datum nákupu: 04/12/2020
Co říká Novex (UK) LTD o Leasepoint:
Excellent service and the sort of service that you have come to expect.
Initially they were 100% happy to answer questions as to best buys and car details, although they must have been fed up with so many questions they certainly didn't give that impression. Very...

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Roger
Leasepoint
4 years ago
We greatly appreciate your 5 star review, thank you. If we can be of any help during the lease just let us know.
1
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 04/12/2020
Nice to speak to real people
detailed personal service, took the time to understand our needs and very helpful with arranging a complex finance package - thoroughly recommend
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Roger
Leasepoint
4 years ago
Thank you very much for the review, and we hope the driver is happy with their new car.
1
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PN
Paul Newbury
4 years ago
Datum nákupu: 07/12/2020
Co říká Paul Newbury o Leasepoint:
Can't rate the service highly enough
I have hired vans a few times in the past, but never so easy as with Leasepoint. The office staff took a few simple details from me and the rest was all organised. Delivered and collected with...

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Roger
Leasepoint
4 years ago
Brilliant. Pleased you have had a good experience with us Paul. We hope to be of assistance again soon.
1
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DT
Damien Taylor
4 years ago
Datum nákupu: 30/11/2020
Co říká Damien Taylor o Leasepoint:
Fed Up
We placed an order which went reasonably smoothly. Said they had sent documents which they hadn't etc, but what's new?! We then received a video of the car we had apparently ordered, which was a...

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Roger
Leasepoint
4 years ago
Damien, I am so sorry to see your review, and I am very disappointed that you have had a poor experience. Of our last 81 reviews, we have largely scored 5 stars, bar some 4 star reviews. Our average review is 4.8 and we invite every customer to complete feedback, so this experience that you have had is very sad to see. I can quite appreciate your unhappiness, as your car was ordered with our dealer based on a 3 to 4 week estimated lead time, as our supplying dealer was under the impression the car was at UK Port. Within a few days of your order being placed, it was identified that this was not the case, our dealer had misread the correct location of the car and it was actually at port near the factory where the car was build - which is in South America. This was right away emailed to you - so there was no dishonesty or lack of integrity from us - though of course it is a very poor outcome. Further salt to the wound was that the Volkswagen factory system itself was giving an expected arrival to the UK of late September, which then was followed by further shipping delays, which added a few more weeks. You mention we had said we had sent documents when we had not. I am happy to further review this, but our funder, as do we, operate a CRM system, that I am logged in to whilst drafting this message for you, and I can see the documents having left the system at the times notified/recorded. If we can further look in to this as offered below, I can evidence this as a formal complaint response for you, with written proof from our funder and the necessary snippets with time and date from us, as I really do not want you to think we have lied at any stage, as this is not in the nature of our otherwise consistently positively reviewed service, over 11 years of dedicated work. So - all in all, I can see you have every right to be dissatisfied with what you have received here. However, to defend our service - which is always delivered honestly, and with best customer outcomes in mind, we did not mislead, pass on updates obtained from VW falsely, or cover up any update provided to us. Whilst we have not made an error, or been dishonest, or set out to cause you such a poor experience, I would personally welcome some further contact on this matter with you should you disagree. If you would be so kind to take the time, please email me on the address you have for me, and I can treat your experience as a formal complaint, so that we properly review every stage of the process undertaken with your order, following which I would send you a formal response, and I would also at that stage like to be able to make a goodwill gesture to try and brush off some of the mud that has been left on our name with you. I hope we may be able to discuss, and I pass on my sincere apologies for now.
1
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AD
Anton Dible
4 years ago
Datum nákupu: 30/09/2020
Co říká Anton Dible o Leasepoint:
Great company to work with
Top service from Roger & co as per always
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Roger
Leasepoint
4 years ago
Appreciate your business Anton, and thanks for the great review. Speak soon.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 09/10/2020
Great customer experience through the process incl support through my term
Great customer experience, I was kept fully informed through the whole process, I have been using Leasepoint for 10 years now and would highly recommend Roger and his team, the post sales experience...

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Roger
Leasepoint
4 years ago
Thanks for being one of our loyal, long standing customers! Great to see you are happy with our service.
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AL
ANS Group Global LTD
4 years ago
Datum nákupu: 12/10/2020
Co říká ANS Group Global LTD o Leasepoint:
Excellent service as always
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Roger
Leasepoint
4 years ago
We really appreciate your business, over many years now. Thank you!
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CL
Corecare Global LTD
4 years ago
Datum nákupu: 02/10/2020
Co říká Corecare Global LTD o Leasepoint:
Other great transaction...
Another great transaction with a company we can trust. Delivered about a week after order 👍👌
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Roger
Leasepoint
4 years ago
Bullseye! This is great to see - Thanks Tom for your continued business. Always a pleasure to deal with you.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 29/07/2020
They were very professional and gave good advise
they were very professional and gave us good advise and yes i would recommend them and use them again in the future
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Roger
Leasepoint
4 years ago
Thanks very much, great to see you are happy with our service. We would love to assist any of your friends or family, and we have a referral bonus (shopping vouchers) for any business that comes to fruition. Enjoy the Tiguan, and if anything is needed during your lease term, just let us know. All the best.
0
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O Leasepoint
Car Leasing
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1 Macon Court, Herald Dr, Crewe, Cheshire, CW1 6EA, United Kingdom
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O Leasepoint
Car Leasing