service and responses were brilliant
just a pity that after the supplier had disconnected the radio, they left the sat nav inoperable!!!
Roger
Leasepoint
6 years ago
Grahame, I am pleased our service was great, but I am really disappointed to hear of the problem regarding your Sat Nav - This has literally just hit my desk 5 minutes ago following your call with Alex and I was sad to hear of this issue > Your requirement was for the radio to be disabled, and I have investigated with the dealer, who thinks one wire too many must have been pulled when taking care of this request for you. Either that, or with the looming becoming more technical, it is no longer as simple as pulling an FM/DAB cable.
I also understand you now have this resolved, but if you advised us when the problem was noticed we could have had our national network of audio engineers instructed to come out and put this swiftly right for you. This still remains an option, and if we can do anything else please let us know?
Apologies again for the road bump here, and I hope we can assist again soon.
Regards,
Roger
GG
Grahame Groombridge
6 years ago
Thanks Roger. I did report this to your staff, and was advised to take it to the Nissan dealer to correct it. It would have been an awful lot easier for me if one of your engineers could have come along, but I wasn't given that option. Anyway, it's probably not worth worrying about now.
Roger
Leasepoint
6 years ago
Grahame, I have just checked and with the sat nav being at fault the advice given was to take to the dealer. Usually if it is the radio disconnection at fault we would work on providing an audio engineer. - From speaking to my colleague who handled the call, she assumed the issue not to be one of the radio disconnection, but perhaps a faulty SD card, hence forwarding you to the dealer, which was the right couse of action.
However, we can still assist here, to try and get the radio succesfully disconnected now.
I am just dropping you an email on this now, to resolve this for you.
Regards,
Roger
Datum nákupu: 07/01/2020
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Excellent service. delivered early. kept us informed along the way.
Roger
Leasepoint
6 years ago
Thanks for taking the time to leave us a review, and we are really pleased you have found our service great.
Datum nákupu: 03/01/2020
0
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Excellent
Roger
Leasepoint
6 years ago
Thank you for our 5 star review - this is great to see, and we hope to help you again.
Have enjoyed their efficiency of dealing with an enquiry many times and would certainly buying from them again
Roger
Leasepoint
6 years ago
Your long term business with us is greatly appreciated, and it's excellent to see your positive review.
Datum nákupu: 13/01/2020
0
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MB
Marcus Bricknell
Ověřeno Feefo
Sheffield
6 years ago
Co říká Marcus Bricknell o Leasepoint:
communicated very well, and everything happened when they said it would happen. The gentleman who delivered the vehicle was also bright, happy and helpful.
Roger
Leasepoint
6 years ago
We really appreciate your positive review, thank you.
Impeccable service as always, each team member keeps up the good communication and their prices are excellent too!
Roger
Leasepoint
6 years ago
This is a good start to the new year - thanks Simon!. We hope you enjoy the car.
Datum nákupu: 16/12/2019
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Vicky Kept me updated all the way from the time order was taken up until delivery , she always kept my expectations in check which made the early delivery a bit more exciting.
Roger
Leasepoint
6 years ago
Thanks for the great review. We hope you love your Tesla model 3, and we look forward to assisting you again soon. Have a great Christmas.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
