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Recenze společnosti Latzio.com

We curate handpicked interiors from the world’s best designers

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Latzio.com již není aktivním zákazníkem Feefo
Zobrazení všech 379 recenzí
IJ
Isabel Jaramillo
USA
4 years ago
Datum nákupu: 12/11/2020
Co říká Isabel Jaramillo o Latzio.com:
Absolutely beautiful! Love it!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 21/12/2020
Extremely fast shipping to the U.S. Package arrived in excellent condition and no additional import fees due <3
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DC
DENISE CARLEY
4 years ago
Datum nákupu: 29/11/2020
Co říká DENISE CARLEY o Latzio.com:
Undelivered Xmas present from latzio.
Xmas morning and the mirror we bought has not arrived, only had an email saying it has been dispatched. Will hope it does come in the next few days, if not will have to look elsewhere for it,
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Customer Services Latzio.com
Latzio.com
4 years ago
Dear Denise, Thank you for taking the time to leave us your feedback. I ought to apologise again for the negative experience with your shopping at Latzio. I totally understand and appreciate your sentiment. I must emphasis that is regrettably not our standard of service and as a family business, we are working round the clock to resolve issues that impact our customers... Unfortunately, certain events are out of our control but as a seller we take responsibility and there is not any excuse for our shortcoming, hence we refunded you in full. We have sent you an update via email. Please don't hesitate to contact our customer service team if you require further assistance. Kind Regards Yure
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CJ
Christine Jackson
Southern California, USA
4 years ago
Datum nákupu: 16/12/2020
Co říká Christine Jackson o Latzio.com:
Prompt service, delivery, and exceptional products!
Absolutely excellent! Extremely fast delivery overseas to USA and the price was better than from a local shop (even with delivery)! I was told the item would arrive right after Xmas, but it...

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Barbara Mcconaghie
4 years ago
Datum nákupu: 11/12/2020
Co říká Barbara Mcconaghie o Latzio.com:
Terrible Service
Need to learn NI is part of the UK!!
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Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer Thank you for your comment. We take every constructive feedback seriously as we strive to improve our customer experience. It is a standard practice for courier companies to charge special and higher rates for certain post codes within United Kingdom, which includes Northern Ireland, Scotland and Wales. These rates are not set by Latzio but by courier companies. All retailers charge similar rates for delivering to different parts of United Kingdom. The shipping charge is always displayed in the shopping cart prior to purchase and the customer confirmation is required prior to any charge being applied. Please note that all the shipping charges for special post codes and addresses are clearly displayed in our T/C. Please do not hesitate to contact us at customerservices@latzio.com if you need further information. I wish you a Merry Christmas and a Happy New Year. Kind Regards Jackie Latzio Customer Services
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Tracey Wilkin
4 years ago
Datum nákupu: 23/11/2020
Co říká Tracey Wilkin o Latzio.com:
Received my lovely face planter - looks amazing. the staff at customer services were so polite and helpful. Excellent service
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 05/11/2020
Useless.
Im being asked to leave feedback about the delivery service for something I haven't received! Order number 132503. Please get back to me
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Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer Thank you for your feedback. We have checked the processing of your order and note that you have already signed for the delivery of your item on the 17th of December. Unfortunately, Feefo advised you mistakenly on the day of collection from our warehouse that your order had been completed, hence you received the testimonial request ahead of your delivery. This is clearly a technical glitch and not related to our service level. I trust that you are happy with your delivery and the item selected. Have a wonderful Christmas and Happy 2021. Kind Regards Jackie Customer Services at Latzio
Důvěryhodný zákazník
4 years ago
Thanks, my delivery has arrived. Many thanks!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 22/11/2020
Not received yet
I can’t comment on my order yet as it’s still not been received. It’s a Christmas gift for my daughter in law. I’m hoping she’ll be delighted with it once it’s here.
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Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer Thank you for your feedback. We have checked the processing of your order and note that you have already signed for the delivery of your item on the 22nd of December. I have also noted that you ordered an item that is made bespoke and has a longer delivery time. According to your order confirmation which had been emailed, your estimated delivery date was 30th of January, therefore, you have received it 5 weeks ahead of the time. Therefore, we are not sure why you have left us a negative review. I trust that you are happy with your delivery and the item selected. Have a wonderful Christmas and Happy 2021. Kind Regards Jackie Customer Services at Latzio
Důvěryhodný zákazník
4 years ago
At the time of leaving the comment, which was not negative, purely stating fact... I had not received my parcel. If you check the delivery time I received it a few hours later, By sending a feedback form prior to receipt, then it is likely anyone would leave a similar response. I am of course delighted it had arrived so early and i know it will be very well received... so thankyou! Had I received another feedback email after receipt of the goods I would of course have said this. I have adjusted the rating accordingly, it would have been a 5 star but for the tone of your response. Merry Christmas
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shona macdonald
4 years ago
Datum nákupu: 18/12/2020
Co říká shona macdonald o Latzio.com:
still awaiting delivery
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Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer Thank you for your feedback. You order was shipped on the 23rd of December with our freight company DPD and the tracking number has been issued to you via email. Please do not hesitate to contact us at customerservices@latzio.com if you need further assistance. Merry Christmas and Happy New Year. Kind Regards Jackie
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 30/11/2020
Fabulous
I love my vase i love the uniqueness the only problem is I want them all now
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O Latzio.com
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
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419 Richmond Road, Twickenham, London, Surrey, TW1 2EX, United Kingdom
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O Latzio.com
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.