Delivery etc was good, but I regret ordering online. The scarf and gloves I received were poor quality and disappointing, and I’m particularly sad they’re a Christmas present for someone and it’s too...
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Customer Services
JOY
6 years ago
Thank you for your feedback. The design of the scarf has contrasting colours on each side - this is not a fault and it is displayed online. If any of your items are faulty, you can email us at contactus@joythestore.com with any pictures of the faulty items and a member of our e-commerce team will be more than happy to look into that for you.
Wishing you a happy festive season.
JOY x
Důvěryhodný zákazník
6 years ago
I’m not sure where in the above I said contrasting colours were a problem? To be specific about how the quality was not what I expected, the pictures online display a sharp contrast between the two colours and the wavy lines whereas in reality the two colours of the design bleed into each other, and the wavy line is only on one side of the scarf. The back of the scarf is plain and doesn’t feature the wavy lines at all. I’ve just been back to your website to double check the listing and this is definitely not shown. Quite frankly the scarf looks like I bought it for a fiver from the market. They are not faulty just poor quality and I would recommend buying in person, not trusting the website listings.
Customer Services
JOY
6 years ago
Hi There
I've passed along this feedback to our buying team. Again we're sorry you're unhappy, please pop these back to us using your free returns label and we can issue you a full refund.
Have a lovely Christmas
Joy x
Promised, on 6 Dec, next day delivery by the courier but I haven't received my purchased until now!
Customer Services
JOY
6 years ago
I am so sorry about this, I can confirm your order was shipped on Dec 5, 2019 4:52:19 PM which was the same day, however, we do not offer next day delivery on international orders as it can take up to 10-15 working days which is why it has got to you so late. Unfortunately, we have no control of the shipment once it has left the country.
Kind Regards,
JOY x
Although I paid for a next day delivery I would got my dress two days later! The dress is beautiful and it was really well wrapped. So, it's 5 stars for the dress and three for the delivery service
Customer Services
JOY
6 years ago
Thank you so much for your feedback. I can only apologise for the delay in delivery at such a busy time of year- I will pass this information on. I really hope you like the dress :)
Thank you!
JOY x
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
