Recenze společnosti Joe Browns

Thank you for your feedback, although we are sorry to have found that the tunic that you've referred to was returned to us due to how you found the image of this garment to misleading, so please do accept our apologies for this. Your comments have been passed to the relevant team members and we hope that the feedback that you've kindly spared the time to give us will allow us to improve the way in which we represent our products within the images that we use online and in our catalogues. Thanks again for your feedback. Kind Regards, Zoe Roberts.

Thank you for sending us your comments re the poor customer service you experienced and the poor quality of the products you placed with Joe Browns. Where the snaps fell off after 1 wash would suggest to me that the item was faulty, I have taken this up with QC to check in to the stock here. I apologise for the fact that you were not sent the email for the back ordered item, as with all technology problems do occur, normally an automatic email is sent to inform you of delays. In this case it failed to work, so please accept our apologise and the way in which your response was dealt with. Thanks again. Kind regards Tony Brown

Thank you for your comments re the order you placed with Joe Browns. We were disappointed that you were not happy with the length of time we take to deliver orders compared to our competitiors . It is an area if the business we always want to improve on, our normal carrier is Hermes, who deliver 95.9 % of parcels within 3 days. Aslo we are looking at the next day delivery costs. We are always looking for faster methods, so if you order again I hope you get a prompt and better customer service level. If not please let me know. Thanks again. Kind regards Tony Brown