Thank you for your lovely feedback! We're glad to hear that your wife loves the fit of the coat and considers it one of the best she's had. We noticed your two-star rating and would love to understand if there's anything we can do to improve your experience. Please feel free to reach out—we’d be happy to help.
Kind regards James Alexander Customer Services
Thank you for your feedback. We're sorry to hear that the hat didn't meet your expectations. Since it's not adjustable, we understand it may not be the right fit for everyone. If you'd like, you can take advantage of our 90-day returns process, we’d be happy to refund the item for you.
Kind regards
James Alexander Customer Services
WE pride ourselves on our customer service - if you feel there's anything we can do to improve our service, please do get in touch and let us know.
Kind regards
James Alexander Customer Services
Recenze produktu
Helen
James Alexander Clothing
5 months ago
We are sorry you have been disappointed with your garment. Some shedding can be expected from natural fibres. Once these stray fibres have been removed, the issue should cease. If you’d like to return the garment to us, our designer can have a look at it for you. We are happy to remove any further shedding for you and return the garment to you, if this is suitable.
Kind regards
James Alexander Customer Services
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.