The baby alpaca gilet is exactly what I wanted and was accurately represented in the photos. The colour was the same and the lady on the phone helped me to choose the right size.
I sent this too short, too narrow and too thin gilet back on 4/02/22 and you received it on 9/02/22. Still no refund so this is my mark for this supposedly luxury item that was meant to be a...
Přečíst vše
Fay
James Alexander Clothing
3 years ago
Dear Valued Customer,We are very sorry to hear that the alpaca gilet was not suitable for your wife. I can confirm that your refund was processed on 16th February. Please do not hesitate to contact us on 01908 523150 or customer-services@jamesalexanderclothing.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future. Kind regardsCustomer Services
Recenze produktu
Fay
James Alexander Clothing
3 years ago
Dear Valued Customer,
We are very sorry to hear that the alpaca gilet was not suitable for your wife. I can confirm that your refund was processed on 16th February. Please do not hesitate to contact us on 01908 523150 or customer-services@jamesalexanderclothing.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future.
Kind regards
Customer Services
Dear Customer, Thank you for your comment. I have looked into the order that you are waiting for and I am pleased to confirm it is expected into stock within the next 2 weeks. I do hope you have received either the letter or email that we sent you to advise of the delay as a result of the ongoing global situation, which is affecting many businesses as I am sure you are aware. Once again we sincerely apologise for the delay and will ensure it is dispatched to you as soon as it arrives into our warehouse. If you wish to contact us directly please either email us at customer-services@jamesalexanderclothing.co.uk or call us on 01908 523150 to speak to one of our advisors.Kind regardsCustomer Services
Důvěryhodný zákazník
3 years ago
Thank you for excellent communication thoughout r - hope the item arrives for the cold weather and not when it is over.
Recenze produktu
Fay
James Alexander Clothing
3 years ago
Thank you for your review, we hope you enjoy them! We have commented regarding the hat in response to your service feedback. Best wishes, Customer Service
Good service and shipping to the courier, however UPS failed to deliver the goods on the day specified and changed the delivery date for four days later. No reason was given by UPS for late delivery.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
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Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.