This is our 6th trip booked with ITravel. Never a disappointment. They are honest and offer suggestions to make the trip better. Thanks again ITravel for a wonderful vacation.
Staff were friendly. Plane was hours and hours late. On the way to our hotel our bus was stopped by police for 45 minutes because our driver did not have the right paper work.
Customer Care
itravel2000.com
10 years ago
Thank you very much for your kind note. We are sorry to hear that you had to experiance delay on your return. Other than that, hoping that you enjoyed your vacation.
Regards,
Customer Care Team
Customer Care
itravel2000.com
10 years ago
Hello,
We have sent you an email to the address provided. Upon reading over the correspondence we ask that you take this opportunity to re-rate us on our service provided via the options below.
Thank you for your comments and time, it is greatly appreciated.
Regards,
Customer Care Team
This was the first time my husband and I were going on a sunny destination trip due to his nieces wedding. We didn't think it was going to be that frustrating to communicate to the travel agent. When...
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Customer Care
itravel2000.com
10 years ago
Thank you very much for your feedback. We regret to hear that your experience booking with us not what you expected. We strive to offer our customers the very best in service and are truly sorry that wasn’t what you feel you received. We are continually making changes in order to improve our offering and your feedback will be used as part of that.
Regards,
Customer Care Team
The hotel room that was advertised could not be booked. Never did get the cancellation insurance that I tried to order
Customer Care
itravel2000.com
10 years ago
Thank you very much for your feedback. We regret to hear that your booking experience with us not what you expected. We strive to offer our customers the very best in service and are truly sorry that wasn’t what you feel you received. We are continually making changes in order to improve our offering and your feedback will be used as part of that. Please feel free to email us directly at customercare@itravel2000.com if you would like to discuss this further.
Regards,
Customer Care Team
Agent helpful with booking but not honest about upcoming sale when asked (new president announced and sale pricing not honoured less than 12 hours after booking) customer service referred back to...
My agent did not book our room in Toronto as she said she would. The…
My agent did not book our room in Toronto as she said she would. The end result she booked it last minute with park and fly. When we got there we had to pay for parking. Left many message upon our...
You should be cautious when using the website for online bookings, I reviewed the prices for 24 hours and noticed the it did not increase so I attempted to book my trip. When I arrived to the check...
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Customer Care
itravel2000.com
10 years ago
Thank you very much for your feedback. We regret to hear that your experience with us not what you expected. We strive to offer our customers the very best in service and are truly sorry that wasn’t what you feel you received. We are continually making changes in order to improve our offering and your feedback will be used as part of that. Hoping that you will allow us another opportunity to serve your future travel needs.
Regards,
Customer Care Team
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..