God hjælp i forbindelse med reservation m.v. Huset og "parken" var velholdt og ren.
Desuden var der alt hvad hjertet kunne begære. Lidt velkomstmadvarer, grillkul m.v.
Kan virkelig anbefales. Måske...
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Recenze produktu
Datum nákupu: 17/06/2020
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Důvěryhodný zákazník
Ověřeno Feefo
4 years ago
Nahraná média
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We loved the villa and Stephanie was responsive to our questions/difficulties. The views are magnificent!!! The kitchen is chef quality though a couple of the coffee pots did not work and need to be...
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Datum nákupu: 08/06/2021
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RP
Richard Page
Ověřeno Feefo
4 years ago
Co říká Richard Page o Italian Breaks:
Refused to give me a refund after cancellation due to Covid lockdown. Will never use again.
Cristina
Italian Breaks
4 years ago
Dear Mr Page,
We regret seeing your review and are sorry that you were unable to stay at the villa. Your booked dates were for June 11 - 18, 2022. There were no Covid restrictions at that time. You asked us to cancel your booking because "one of my party has had a recent accident and will be unable to travel" and we regret to say that this is not covered by our cancellation policy and we advised you to contact your travel insurance company.
Die beiden Wohnungen sind groß, die vordere Wohnung hat eine tolle Terrasse. Leider gibt es keine Spülmaschine(n)
Am Anfang waren die gebuchten Bett-und Handtücher nicht da, wurde aber schnell...
As a starter the garden looks nothing like on the pictures. Then we requested a cot, that provided to us broken. I raised this issue but got no response.
Then on our last day the heater broke down...
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Cristina
Italian Breaks
4 years ago
Dear Ms Karady,
Thank you for your feedback. We are sorry that you did not enjoy your stay and our apartment. On Saturday night at 20:45, the night before your check-out, we received a message from you regarding the heater not working. We immediately sent someone over but unfortunately the issue was more complicated and it could not be resolved easily and before your departure the next morning.
Regarding the garden, we are sorry you did not feel it was the same. The metal tables are the same as what we display in the photos, they just have a table cloth over them. We provide you with table cloths which can be found in the apartments, for them to be used as needed. The wicker seating area is also the same as the ones we display in the photos. Unfortunately due to bad weather and wind, there were leaves over them.
You are mentioning a complete lack of communication; we do not feel this is an accurate representation. On the same evening you messaged us, we sent someone over to check the boiler and we replied to your messages and questions regarding the baby cot which was not broken, but instead it was not opened correctly, by messaging you with a video on how to use it.
Again, we are truly sorry that you did not feel you had an enjoyable stay as we always strive to give our customers the best time in Italy.
The location was excellent as well as the accommodations. It was great having a pool on site! It was very easy access to the cable car, about half a mile, which is very walkable at all times during...
It was a perfect holiday, from the first contact until the end! Cristina and also Marco took care in an outstanding way for everything. We got all the information on time, Marco waited for us in the...
Villette Taormina was the perfect house for our group of 8 people. Spacious enough, clean and very comfortable, we loved the private terrace and the view from the terrace. Also, the infinity pool is...
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
