I ordered online on Monday having been assured that the products would be posted and arrive well before Thursday when I needed them. They arrived on Friday and charged £19.30 for postage for a few...
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Intuition UN Ltd
Intuition UN Ltd
9 years ago
Thank you for your feedback. On this occaision we are sorry that we did not meet your expectations.
Firstly the postage amount you were charged was incorrect. It appears that a setting had been changed on the website which ment you were overcharged, as if we were shipping each item individually.
We will be refunding the full postage charge, including what you should have paid, as a gesture of goodwill.
The shipment was delayed due to a back order of stock. This should have been relayed to you and I’m sorry that this didn’t happen on this occaision due to staff holidays.
We will be updating our procedures and reitterating this to all staff to ensure that everyone is made aware of stock issues, and that customers are kept informed where there is a delay.
If you have any further questions, or would like to feedback further please do contact us via email at orders@natalhypnotherapy.co.uk
Best wishes
Deb
Natal Hypnotherapy
Customer Service Assistant
Recenze produktu
0
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 22/06/2015
Quick service, good value for money.
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 14/06/2015
it comes quickly but sometimes the paypal function is not intuative.
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0
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 08/06/2015
no problem
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0
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 03/06/2015
Easy to use. A shame cannot be downloaded on iTunes
Thank you for your feedback regarding your purchase.
I’m sorry that you have not received your USB stick.
I can confirm we dispatched the item on 29th May 2015 via Royal Mail 1st class post.
I would have expected this to arrived with you with 2 working days so can only assume that it has been lost in the post.
I will send out today a replacement USB stick.
If you would like me to also send you download links to one of the tracks so you can start listening straight away (for example the Pregnancy Relaxation MP3) please do let me know by reply and I will arrange this.
Please could you also let me know when you receive your order.
Do let me know if you have any questions or can be of further assistance.
Best wishes,
Deb
Natal Hypnotherapy
Customer Service Assistant
When I placed my order, I selected the wrong package. When I contacted to see if I could swap, Deb Cooper, was brilliant. I was expecting the process to be difficult but she made everything so simple...
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
