Dear Scott,
Thank you for taking the time to send us your feedback. I am really sorry to hear you could not get access to your documents. I am not sure how this happened, as our phone message did explain how customers could access their documents over the Christmas period.
I have asked one of my colleagues to give you a call to discuss this, hopefully we can help get to the bottom of the problem for you! If there is anything else, then please let us know and we would be very happy to help.
Kind regards,
Tess