Mr Carlton-Porter. What you say is true at the time of your feedback. However, the feedback request was automatically sent to you last Sun 22 Aug, when you knew then you had not received payment, or interim email, yet waited a further 6 days until Fri 27 Aug to contact us at 11:41am? At 13:52 hours the same day, we supplied a copy email sent to you 16 Aug, which you say you never received. Only then did you/could you reply with bank details for payment, ending "Many thanks". Bank transfer was made as confirmed by our email at 4:46pm same day. Records show your feedback review was made at/before 8:57 am that same morning, BEFORE CONTACTING US FOR THE FIRST TIME AFTERWARDS!
We do pay quickly, as shown by many other customers feedback (please, for example, see that given before yours: "Excellent 5 Star service. Superfast settlement"). We do not chase customers for bank a/c details, since, as shown here, a follow on feedback request email is sent as a prompt. The feedback is gathered independently of us by Feefo. We receive a report 24 hours after, hence, we have only just seen your 1 star review today-Sat 28 Aug. Your review is neither fair nor reflective of events, since you gave it BEFORE contacting us to say payment not received. I'm afraid this is a case of technological breakdown (emails are not 100%: they fail to deliver, can be deleted in error, deposit in Junk/Spam folders etc.), and you "Jumping the gun"!
