Hello Ionel,
Many thanks for your review. I am sorry for any inconvenience this may have caused for you.
To ensure we have a track record of all our correspondence, we do ask our customers to email through with any concerns. Once a representative is handling your case, they may call you to resolve your query.
If you require any further assistance please email us at cs@honeypotfurniture.co.uk and we will be more than happy to assist.
Kind regards,
Sam