Recenze společnosti Holidayrisk

We are extremely sorry for your personal loss and offer our sincere condolences to you and your family during this very difficult time. We deeply regret the additional distress and inconvenience you experienced while trying to register your claim. Unfortunately, on the day you contacted the claims team they were experiencing technical system issues, which impacted the ability to locate policy details and resulted in extended waiting times. We fully acknowledge how unacceptable this was, particularly given the sensitive and urgent circumstances. Please accept our sincere apologies for the inconvenience caused and for the time you were forced to spend dealing with this matter, which should have been devoted to being with your mother. This is not the level of service we strive to provide, and we are very sorry that we fell short on this occasion. Your feedback has been noted and shared with the relevant teams so that we can work to prevent this from happening again.

Thank you for your positive feedback. We are pleased to hear that you valued the opportunity to speak directly with a member of our team and found our staff to be friendly and professional. Providing a high standard of personal service is very important to us. We appreciate you taking the time to share your experience. Best wishes, Holidayrisk.

Thank you for your fantastic feedback! We’re so pleased you found our support helpful and thorough, especially with the more complex questions. It’s great to hear you went ahead and booked the Multi Trip option, we really appreciate your trust. Wishing you safe and happy travels! Best wishes, Holidayrisk.