Recenze společnosti Hoburne

Thank you for your 5-star review. We're delighted to hear you were so pleased with your caravan and found it to be exceptionally clean. We really appreciate your kind feedback and hope to welcome you back to Hoburne Devon Bay again soon. Kind regards Molly

Thank you for your lovely feedback. We are really pleased to hear you had a great time with us at Devon Bay and that your caravan was spotless, perfectly sized, and had everything you needed. It is also wonderful to know your son enjoyed the entertainment and especially the pools. We are sorry to hear about your experience with the golf course and that it did not meet expectations in terms of upkeep and equipment. We appreciate you raising this and will ensure it is shared with the relevant team to review. We are glad to hear that everything else was great and we hope to welcome you back again soon. Kind regards Molly

Thank you for your 5 star review and lovely feedback. We are delighted to hear you had a brilliant holiday and that everything met your expectations. We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind regards Molly

Thank you for taking the time to share your feedback. We're delighted to hear that your children loved the activities and that you had a wonderful family break, creating special memories together. It's great to know you found the experience to be good value for money. We are, however, very sorry to hear about the service you received during your first evening meal. Waiting such a long time for your bill is not the standard we aim to provide, and we completely understand your frustration, especially with a tired young child waiting at the table. Your comments regarding the attentiveness and customer service of some team members have been noted and will be shared with the relevant management team. While many of our staff are young and developing their hospitality skills, this should never impact the level of service our guests receive. We appreciate your honest and balanced feedback, as it helps us identify areas where we can improve. We hope that despite this disappointment, the positive family memories made during your stay will encourage you to visit us again in the future.

Hi Claire As discussed, we are extremely concerned to hear of your feedback on the standards of the van, resolution and apparent lack of Management escalation. We continue to review your experience in line with our internal standards All issues experienced have been reviewed with relevant teams. We are sorry you wont return to Bashley after several pleasant experiences in the past Team Bashley

Thank you so much for sharing your experience with us. We hope to see you again soon.