Firstly, when I buy something, including insurance, I want it to NOT be an "Experience"…
Firstly, when I buy something, including insurance, I want it to NOT be an "Experience" - I want it to be something unremarkable and easily forgettable.
In this case, it WAS an "Experience" because...
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Hiscox Insurance
Hiscox Insurance
13 years ago
Thank you for choosing Hiscox for your business insurance, and also for taking the time to provide your feedback. We recogise the time pressures that people face, and we work hard to ensure that the process of buying business insurance is as quick and simple as possible.
I have spoken with the Operations team, and we have we have sent an updated bulletin to the team regarding the issuance of certificates.
I hope, and expect, that your experience of Hiscox going forwards will meet or exceed your expectations.
Annabel Venner
Marketing Director
Důvěryhodný zákazník
13 years ago
Well, that's addressed the subject of non-issuance of certificates.
So, I wonder if I shall have the other subject addressed.
Until then I suppose I can only rate you lower than before as, having had the opportunity to address my remarks, you have either not read my feedback carefully, or you have ignored half of it.
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Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
13 years ago
Easy hassle free on-line application and approval, including debit set-up, very impressed.
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Důvěryhodný zákazník
Ověřeno Feefo
13 years ago
Usual ease of getting my policy
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Důvěryhodný zákazník
Ověřeno Feefo
13 years ago
Easy to use website and quotation/application process.
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Důvěryhodný zákazník
Ověřeno Feefo
13 years ago
I tried to buy online - the categories didn't fit. There's nowhere to save the quote…
I tried to buy online - the categories didn't fit. There's nowhere to save the quote and get someone to call you. I did request a call back but didn't happen. I phoned through and still not resolved...
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Hiscox Insurance
Hiscox Insurance
13 years ago
Thank you for choosing Hiscox for your business insurance, and also for taking the time to reply.
We are reviewing the Business Type field in light of so many business types and occupations, as well as addressing the absence of a Save quote function. I am dissapointed that you did not receive the call back as requested, and have discussed this with our Operations Manager, to understand the cause and to ensure that our service levels are maintained.
I do hope, and expect, that future dealings with Hiscox will reassure you of our commitment to quality and service.
Annabel Venner
Marketing Director
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Důvěryhodný zákazník
Ověřeno Feefo
13 years ago
Good service, but to be honest I was surprised that you didn't want to know…
Good service, but to be honest I was surprised that you didn't want to know my qualifications, when I got them, when I became a member of the RTPI, what work experience and positions I have held...
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Důvěryhodný zákazník
13 years ago
Excellent, easy and comfortable process, no complications at all.
0
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Důvěryhodný zákazník
13 years ago
Very easy to follow on-line instructions and, when I had just one query, I got…
Very easy to follow on-line instructions and, when I had just one query, I got prompt and courteous service from the staff at Hiscox. Thank you.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.