Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Headout Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/headout | Feefo

Zobrazení všech 2,527 recenzí

Valued User

7 years ago

Datum nákupu: 24/06/2017

Co říká Valued User o Headout:

Bad

Had a very long wait and line 1-2 hours for a skip the line ticket. I already have feedback to you back then and nobody did anything.

Viraaj

Headout

7 years ago

Dear Jonathan,

We are sorry to hear that you had to wait for such a long time despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. We have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Důvěryhodný zákazník

7 years ago

Datum nákupu: 31/07/2017

No skipping lines

Your advertisement for no line is misleading. We showed up at our scheduled time and still had to wait in line for 45 mins. Our tickets were not stamped with a time either.

Viraaj

Headout

7 years ago

Hi,

We are sorry to hear that you had to wait for almost 45 minutes despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Recenze produktu

Valued User

7 years ago

Datum nákupu: 06/06/2017

Co říká Valued User o Headout:

Highly recommended

Excellent. Everything worked out very well. Immediate entrance to Burj Khalifa, our visit was on time and there was no rush to complete our tour,

Recenze produktu

Valued User

7 years ago

Datum nákupu: 31/07/2017

Co říká Valued User o Headout:

Easy to order online

Recenze produktu

Customer Success

Headout

7 years ago

Hi,

We sincerely apologise for the delay in getting in with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best

Viraaj Arora

Head of Customer Success

Důvěryhodný zákazník

7 years ago

Datum nákupu: 22/08/2017

Easy

Really easy! I don't know if the giant email attachment was necessary, I would narrow down the steps

Recenze produktu

Valued User

Mumbai

7 years ago

Datum nákupu: 01/06/2017

Co říká Valued User o Headout:

Awesome arrangements.

Recenze produktu

Valued User

7 years ago

Datum nákupu: 11/08/2017

Co říká Valued User o Headout:

Time Saver

If we hadn't use Headout, we would have waited in line for 2-3 hours!!!

Viraaj

Headout

7 years ago

Hi Kevin,

We are glad that we could help you save time on your visit to Catacombs. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 23/08/2017

Amazing! So quick!

Valued User

7 years ago

Datum nákupu: 07/07/2017

Co říká Valued User o Headout:

Great Service. Saved us hours of wait time.

It was fast and easy. I appreciated the special experience that our Headout purchase enabled us to have versus without.

Viraaj

Headout

7 years ago

Hi Taylor,

We are glad that we could help you save time on your visit to Catacombs. Headout is all about making travel more fun and spontaneous. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Recenze produktu

Valued User

Dubai

7 years ago

Datum nákupu: 17/05/2017

Co říká Valued User o Headout:

fantastic....fast...simple...reliable

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O Headout

One stop on-demand mobile concierge that helps travelers discover & book the best things to do locally at exclusive prices.

Přečíst vše

+13478970010

2nd Floor, Sona Towers, Hosur Main Road, Above Soho St., Bengaluru, Karnataka, 560029, India

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Headout

Skip the Line Catacombs Tickets with AudioguideVíce recenzí pro tento výrobek (245)Prohlédnout si stránku výrobkuNot what was advertised online

Burj Khalifa - At the Top (Level 124 & 125)Více recenzí pro tento výrobek (132)Prohlédnout si stránku výrobkuWonderful and exciting experience.

Skip the Line Catacombs Tickets with AudioguideVíce recenzí pro tento výrobek (245)Prohlédnout si stránku výrobkuIt's called "skip the line" but we ended up waiting in line for over an hour.

Miss SaigonVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkugreat show, but was put all the way in the back when there were 1000 open seats

Burj Khalifa - At the Top (Level 124 & 125)Více recenzí pro tento výrobek (132)Prohlédnout si stránku výrobkuHad a great experience. Will visit again for sure.

Skip the Line Catacombs Tickets with AudioguideVíce recenzí pro tento výrobek (245)Prohlédnout si stránku výrobkuGreat service for skipping the lines

Skip the Line Catacombs Tickets with AudioguideVíce recenzí pro tento výrobek (245)Prohlédnout si stránku výrobkuOur purchase literally saved hours of wait time. The line was around the block, yet we were ushered immediately to the front.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?