Didn’t answer phone so could not solve problem so had to order again from other company
Priscilla
HandleStore.com
1 year ago
Hi,
We are sorry to hear about this. We ask all customers to report any issues via email to customersupport@handlestore.com. Our team usually respond within 1 hour (within working hours) and work to resolve any issues as quickly as possible. We have checked our email system, and we cannot see any emails from you regarding a missing part from your order, but of course we are still happy to help if you wish to contact us.
Since you have placed a new order with another company, please feel free to return any items to us within 28 days from the order date and we will ensure a full refund is given. If we can help further, please do not hesitate to get in touch, as a small family business we pride ourselves on customer service and would love to help with this.
Kind regards
The Handlestore team
Was wrong type of handle.
I was in discussion about an alternative and was not warned had to return the handle within 30 days.
The 30 days had passed when I found an alternitve.
Although I...
HandleStore are a recognised brand in the online world of DIY and more specifically the repair and maintenance of hardware used on double glazed windows and doors. We supply all kinds of handles, hinges and hardware for all types of windows and doors including upvc, timber, metal and casement wood. Everything we sell is available from our stocked warehouse and available on a next day service!
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
HandleStore are a recognised brand in the online world of DIY and more specifically the repair and maintenance of hardware used on double glazed windows and doors. We supply all kinds of handles, hinges and hardware for all types of windows and doors including upvc, timber, metal and casement wood. Everything we sell is available from our stocked warehouse and available on a next day service!