It's a great product I can highly recommend it, would have loved it to arrive a little earlier than it did due to me running out of the product but will order earlier next time.
Ordered my Alpac food and itv as charged £25 delivery. The delivery was late and when I phoned to tell them that the order was addressed yet again to the wrong address no explanation or apology...
Přečíst vše
Helen Hounsell
GWF Nutrition
4 years ago
Thanks for taking the time to leave us some feedback and we are sorry that this mistake happened. It was a genuine mistake and I understand from my colleague that we did then resend your products to the right address. With regards to the delivery charge, unfortunately these are the charges we receive from our shipping carriers because of the size and weight of the items. However, I would be happy to email you with some local stockists in your area that you could get the product from to save yourself the delivery charge as well as some other online options that may suit you as well. We don't compete on price with our stockists so you may also find a good deal on the bags themselves. Again please accept our apologies for the mistake that was made with your address.
Recenze produktu
Helen Hounsell
GWF Nutrition
4 years ago
Thanks for the positive feedback - we're really happy to hear your alpacas approve!
Helen Hounsell
GWF Nutrition
4 years ago
Thanks for taking the time to feed back to us. We don't compete with our stockists on price so you may be able to find a good deal with one of them - please do let us know if we can help you find a local one in your area.
Helen Hounsell
GWF Nutrition
4 years ago
We're so sorry there was a mix up with your address - this was a genuine mistake which we have now rectified. I understand you were also unhappy about our delivery charges which are unfortunately the carrier rates we are given and we have to pass along (although we also subsidise these where we can) but we'd be very happy to help you find a local stockist who should be able to give you a better price - as we make it a rule not to compete with our stockists on price and we only charge RRP they are often cheaper than us. Please do let me know if you would like any help at all. Helen
Service BRILLIANT. I can’t remember the name of the guy in the Sales Department who was really helpful when he found out I lived on the Isle of Man. The normal delivery channels were not available...
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.