We are sorry that your flight back home got cancelled last minute. Our offices received an automated email on Sunday at 16.24hrs at which time we were closed and unable to see and action it. We do have an emergency number which is available outside of our office hours. We would have done our utmost to help you find accommodation and reduce the stress this late cancellation no doubt caused you. I am sorry we couldn't assist, but outside of our office hours, we unfortunately don't know about flight cancellations unless the airline or client contacts us.
We will contact Blue Islands about your pre-paid seats to request a refund on your behalf.
In regards to choosing Aurigny for customer, when booking a holiday online, our system defaults to the cheapest flight available which will have been the Blue Islands flight at the time. Different flight times and alternative airlines can be chosen from the list. I fully agree that there should not be a difference in how clients are treated in the case of disruption and we will pass this feedback on to Blue Islands.
We are glad to hear that despite the problems on departure, you otherwise had a good stay and enjoyed your time at your chosen hotel Duke of Richmond.
