Dear customer,
Thank you for your feedback — we’re pleased to know that your onboard experience was positive and that the buses were running frequently, which is exactly the core service we provide.
We truly appreciate your suggestions regarding the app. Your comments will be shared with our development team, as they offer useful insight for future improvements.
Just as a note: star ratings are generally meant to reflect the onboard experience, as the app is a support tool and not the service itself. Of course, every feedback helps us grow, and we thank you sincerely for sharing yours.
Best regards,
I Love Rome Hop On Hop Off City Tour