Online booking experience was very easy and quick. The tour itself to Hoover Dam (Express tour) was great! Our tour guide, Mark, was knowledgeable, funny and friendly.
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you for the kind comments, especially regarding our guide Mark. Hoover Dam is an amazing structure both an engineering marvel and a work of art. We hope to see you on another Gray Line tour sometime very soon.
Your service is Good!!!
Bus driver is very good !!!
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you very much for your kind words. We invest heavily in both our coaches and our people so that our valued clients have a great experience. We look forward to seeing you on another Gray Line tour on your next visit to Las Vegas. Best regards.
As a whole, in a nutshell, the service I took from Gray Line Las Vegas sucked. I filed a complaint, simply because they didn't warn anyone on tour about the possible weather condition in advance,...
Přečíst vše
GLVegasMichael
Gray Line Las Vegas
8 years ago
While we appreciate your patronage we do disagree with your recent statements. At Gray Line Las Vegas we take safety very seriously which is why we monitor road conditions constantly. When your destination is a remote National Park conditions can and do change. In the event we find it necessary to cancel a tour due to weather we give our valued clients three options. They can: (1) rebook for the next day; (2) they can receive a full refund; (3) They can go on another tour. Knowing the weather conditions were not great you choose to go on another, more expensive tour. We DID NOT force you to do so. Weather is something that is beyond a tour operators control and most people understand the issue. We do hope that you have an opportunity in the future to revisit the Grand Canyon.
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
We are very sorry that you did not enjoy your time at the Grand Canyon. Winter time weather at the Grand Canyon can be very unpredictable. When we know in advance, we do try and cancel, as you experienced with the South Rim tour, yet conditions can change suddenly in remote nature locations and that is what happened on your trip to the West Rim. Yet, many of the passengers on your tour did seem to enjoy their time at the Canyon.
The bus driver was very informative. And the bus was clean and comfortable.
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you for your very kind words about our driver/guide and our coaches. At Gray Line we sport the youngest coach fleet in the greater Las Vegas area and pride ourselves on having the best drivers/guides in the area.
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you very much for your 5 star rating of our Hoover Dam Express Tour. The mighty Hoover Dam is both BIG and beautiful. The art-deco touches that the designers incorporated into this massive structure are simply stunning. What a great way to spend an afternoon. Thank you once again.
The payment went through on my credit card 3 times. Not happy
GLVegasMichael
Gray Line Las Vegas
8 years ago
Please accept my apologies for the multiple charges. Technology is wonderful when everything works right, however it can be quite annoying when things go awry. When something like this happens our staff tries to fix it as quickly as possible. Once again, please accept my apologies. Best Regards,
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
Its always a great shame when mother nature intervenes and makes us cancel a trip. You can rest assured that our staff works hard to process refunds, yet when thousands of people are affected it does take a bit of time. We do hope that on your next trip to fabulous Las Vegas that you give us another try to see the amazing Grand Canyon.
Thank you for the nice shout out about your Gray Line Las Vegas experience. Booking a tour should be easy and its nice to know that you think we succeeded.
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
We are very sorry that you had a hard time understanding our driver. This is not a comment we hear very often and so we appreciate the feedback so that we can try and make the necessary corrections going forward. We also appreciate that you rated his driving as "excellent" as our passengers safety is always job # 1 at Gray Line. Regards,
The driver ,good person very friendly my family spent a good day for him, but the person that us gave the welcome in the showroom explain about the tours it wasn't friendly should talk with him, a...
Přečíst vše
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you for the nice words about your Grand Canyon tour experience. We really appreciate the nice things you had to say about our driver, I'm very happy that you enjoyed his companionship. I do apologize about the person that did the tour briefing in our terminal- we have already taken the necessary action to make sure everyone has a better experience in the future. Once again- thank you!
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you for the 4 star rating on our West Rim Grand Canyon tour. The optional helicopter ride gives you a wonderful 'birds eye" view of the canyon as you decent over 1300 meters to the canyon floor......magnificent!
Excellent driver and knowledgeable. Very good commentary and explain Atkin.
GLVegasMichael
Gray Line Las Vegas
8 years ago
Hello and thank you for the kind words about our driver/guide. We believe that having the best drivers makes for happy guests on tours and its wonderful that your experience shows that we are on the right path. We do hope that on your next trip to fabulous Las Vegas that we have the privilege of seeing you on another Gray Line tour- perhaps one to see the awesome majesty of the Grand Canyon. Regards,
Recenze produktu
GLVegasMichael
Gray Line Las Vegas
8 years ago
Thank you so much for the 4 star rating of our Hoover Dam Express Tour. The mighty Hoover Dam is probably the most impressive man made structure in the American West and its nice to know you enjoyed the way we show it off. Best regards,
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day at the Grand Canyon the highlight of your visit to Las Vegas. Once in a lifetime opportunities to visit one of the seven natural wonders of the world, every day of the week we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day at the Grand Canyon the highlight of your visit to Las Vegas. Once in a lifetime opportunities to visit one of the seven natural wonders of the world, every day of the week we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.