In general, all went well, bus was easy to find and the ride comfortable. My only complaint is that the driver was rather short and unhelpful when dropping me off--it was dark, I was in a strange...
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Datum nákupu: 09/02/2024
0
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AA
Alejandra Jazmin Arroyo
Ověřeno Feefo
2 years ago
Co říká Alejandra Jazmin Arroyo o Gray Line Iceland:
I really liked the tour, the guide is very friendly and I think the customer service is excellent, they answered any questions I had about the tour efficiently and quickly via Instagram. I recommend...
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Datum nákupu: 11/02/2024
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Důvěryhodný zákazník
Ověřeno Feefo
2 years ago
Booking was easy, though was a bit confusing around the return trip.
Fabulous Icelandic guide ( Rosa ?), who had the perfect mix of humour and a firm grip getting us to the sights and into the bus at the right times etc. The weather was stunning and I've never seen...
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Datum nákupu: 06/02/2024
0
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Důvěryhodný zákazník
Ověřeno Feefo
2 years ago
Excellent day
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!We hope to see you again in Iceland.
Best regards,
Gray Line Team
Der var en god vind og sne så 20 forfrosne minutter ved er busstoppested er nok ikke den bedste start,, men det gør en taknemlig for en varm bus. Guiden var en spansk pige og lidt svær at forstå og...
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Andrei
Gray Line Iceland
2 years ago
Hello Customer,
Thank you for choosing Gray Line! We‘re happy to hear that you still enjoyed your experience especially with the Northern Lights tour. We understand your point about the safety of the tourists/customers and we appreciate your feedback. We always have our customers' safety in mind, reason why we have experienced drivers and guides. Our Operations Team will also be informing us ahead when we need to cancel our tours due to weather conditions. We hope to welcome you back in your next visit to Iceland. Best regards,
Gray Line Team
The staff are professional and very helpful however this was supposed to be a hotel pick up/drop off as advertised but this takes you to the bus hostel which I feel customers should be made aware of...
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Andrei
Gray Line Iceland
2 years ago
Hello Emma,
Thank you for choosing Gray Line! We‘re happy to hear that you had a good experience with us. We understand your point about the proper communication regarding pick-up and drop off locations and we appreciate your feedback. These information can also be found on the vouchers we send to our customers upon confirming the booking.
We hope to welcome you back in your next visit to Iceland. Best regards,
Gray Line Team
Very easy, responsive and friendly. Offer a great range of tours and experiences across Iceland. Good pricing, easy to use and efficient, knowledgeable team.
Andrei
Gray Line Iceland
2 years ago
Hello Alexis, Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again! Best regards, Gray Line Team
The experience is quite bad, I have to say that I do not like crowded tours where all tourists move massively to the same thing as real sheeps, we went because we wanted to maximize the chances of...
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Andrei
Gray Line Iceland
2 years ago
Hello Lidia,
Thank you very much for taking the time to leave feedback. We are sorry for any inconvenience you have experienced with the service. We value your feedback and will use it in order to improve our services.
Hopefully, we will have the opportunity to welcome you back in the future and exceed your expectations.
Sincerely,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.